Student Success Coach

Job Description

Job Description

Student Success Coach – Continuing Students

Non-peak department hours: M-Th 9am-8pm, F 9am-5pm, Sat 9am-2pm; hours will be extended during peak times

The College of Health Care Professions (CHCP) is seeking a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS. You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully.

• Support and engage continuing online students throughout their program.

• Assist students with readiness steps and Canvas LMS navigation.

• Partner with Financial Aid and Academic Departments to ensure student requirements are met.

• Identify and report students at risk of withdrawal or academic issues.

• Help improve student retention, satisfaction, and overall success.

• Conduct daily outreach to absent students via calls, texts, and emails.

• Support student activities and engagement events.

• Oversee Student Mentors and Student Ambassadors.

• Strong communication and customer service skills.

• Excellent organizational and time-management abilities.

• Ability to problem-solve and work independently.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Supervisory or leadership experience is a plus.

We are committed to our Core Values: Innovation, Compassion, Accountability, Respect, and Excellence. We prepare students for successful careers in allied health and provide a supportive, mission-driven work environment.

Office setting with moderate noise. Requires frequent sitting and occasional lifting up to 25 lbs.