Information Technology Application Support Analyst

Salary: $99,840 - 108,160 per year Requirements:

• Bachelors degree in a related field and at least seven years of related IT application support experience, or a high school diploma and at least eleven years of related experience; equivalent experience may also qualify.
• Extensive experience supporting complex software applications in production environments.
• Proven ability to conduct root cause analysis and implement lasting technical solutions to production issues.
• Strong application testing experience across multiple environments, such as development, test, staging, and production.
• Experience deploying service releases, patches, and customizations, including changes subject to regulatory or compliance deadlines.
• Ability to monitor critical processes and workflows, recognize trends, and address issues proactively.
• Ability to explain technical problems and solutions clearly to nontechnical users and stakeholders.
• Excellent written and verbal communication skills, including documentation and knowledge sharing.
• Experience serving as a lead, mentor, or subject matter expert in application support or IT operations.
• Strong analytical, problem-solving, and decision-making abilities, with careful attention to detail and quality.
• Ability to work independently, manage multiple priorities, and meet deadlines with minimal supervision.
• Familiarity with incident, problem, and change management processes and tools.

• Gather detailed information about application design, functionality, and workflows, then recommend effective solutions to end users.
• Respond to client questions about software and troubleshoot system, software, and operator-related issues.
• Monitor routine and critical processes and workflows to identify, analyze, and address emerging problem trends.
• Support application implementations, configuration, and environment setup to meet business and technical needs.
• Investigate production application errors, identify root causes, and implement solutions that reduce recurrence.
• Test applications in multiple environments to validate changes, patches, upgrades, and new features.
• Deploy service releases, patches, enhancements, and customizations, including changes required by regulatory and compliance deadlines.
• Resolve complex application and system issues requiring in-depth technical and functional knowledge.
• Oversee support processes and provide procedural expertise on policies, guidelines, and standard operating procedures.
• Guide and mentor less experienced associates, sharing knowledge and best practices.
• Serve as a subject matter expert for assigned applications, integrations, and related business processes.
• Maintain accurate, comprehensive support documentation, including knowledge base articles, runbooks, and troubleshooting guides.
• Work with development, infrastructure, and business teams to resolve issues and improve system performance.
• Follow organizational standards, regulatory requirements, and internal controls for application support.

• AI
• Support
• LESS
• Security

More:

We are PTR Global, a provider of information technology and workforce solutions with more than 5,000 professionals serving clients across the United States and Canada. We are seeking a senior Information Technology Application Support Analyst IV for a contract role in Hoover, Alabama (Job ID 180458). The position offers a pay range of $48–$52; compensation depends on factors such as role scope, location, skills, education, training, credentials, and experience. Our full-time consultants may have access to medical, dental, and vision coverage, 401(k) contributions, paid time off, sick leave, and other benefits required by applicable state or local law. This is an exempt position under the Fair Labor Standards Act and is not eligible for overtime pay. We may use AI tools to assist recruiters in reviewing job-related application information, but qualified hiring personnel make final employment decisions. We do not require applicants to pay fees, purchase products or gift cards, or provide sensitive financial information during the application process; banking details for payroll are requested only through official onboarding after an offer is accepted.

last updated 42 week of 2026