Account Manager

We are looking for an Account Manager to support customer account operations for a community energy organization in Monterey, California. This Long-term Contract position is well suited for someone who thrives in a fast-paced service environment, can explain technical and billing-related matters clearly, and enjoys solving customer issues with professionalism. The person in this role will collaborate with internal teams, participate in meetings to understand service details, and help ensure customers receive timely and accurate support.Responsibilities:• Manage customer account inquiries related to billing, service questions, and account concerns through high-volume communication channels.• Investigate and resolve customer issues by identifying root causes, coordinating with internal teams, and following through to completion.• Participate in cross-functional meetings to build a strong understanding of technical services and apply that knowledge to customer support activities.• Serve as a point of contact for customers by providing clear guidance, accurate information, and responsive account assistance.• Work with third-party service providers involved in customer communications to help maintain consistent support and issue resolution.• Track account activity and customer interactions within CRM and related systems to support accurate records and reporting.• Use tools such as Salesforce, Tableau, and Microsoft Office to monitor account information, organize data, and support daily operations.• Contribute to a positive customer experience by handling inquiries with urgency, professionalism, and strong problem-solving skills.