Student Associate, Testing Services, Student Affairs

Student Associate, Testing Services, Student Affairs

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu . UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

The University of Cincinnati Testing Services department provides secure, professional, and accessible testing environments for students, faculty, and external test-takers, adhering to the standards of the National College Testing Association.

Job Overview

Student Associates perform a vital role within the department of Testing Services. They interact regularly with students, faculty, and other university employees. They welcome test takers to the center and assist with daily departmental activities while maintaining confidentiality of student, department, and institutional information.

Primary Duties

The Student Associate position provides part-time employment opportunities within University of Cincinnati departments. This role offers students the chance to gain valuable work experience while supporting the operations and services of the university.

• Support and effectively monitor test takers as they arrive, check-in, and test at Testing Services.
• Ensure that all the testing materials needed are prepared ahead of each shift.
• Attain and maintain vendor certifications for high-stakes professional and licensure tests as required.
• Communicate with faculty, coworkers, and test takers in person, via email, and via phone call in a timely and professional manner.
• Maintain test security and integrity.
• Accurately label and file testing materials according to desk guidelines.
• Deliver high quality customer service online, by phone and/or in-person to all those utilizing UC Testing Services.
• Serve as a strong student staff member and ambassador for Testing Services.
• Perform a variety of administrative, operational, or program support tasks as assigned by the department.
• Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
• Support departmental projects, events, and initiatives that enhance university programs or community engagement.
• Operate standard office equipment and software applications in the performance of assigned duties.
• Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
• Demonstrate professionalism, reliability, and a commitment to providing quality service.
• Perform related duties based on departmental need.

This job description can be changed at any time.

Minimum Requirements

High School Diploma or GED

Enrolled at a post-secondary institution or a secondary school.

Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.

Must be at least 16 years of age.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.