(USA) Senior Manager, Technology Operations

Position Summary... The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross-functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross-functional partners (PMM, Sales, CS, Analytics). What you'll do... Portfolio Planning Operations & Cadence Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs. Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision-making. Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing. Roadmap Source of Truth Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence. Define and manage roadmap governance (required fields, definitions, validation rules, and change controls). Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications. KPI Alignment and Tracking Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness). Establish metric definitions and governance like metric dictionary, calculation logic, refresh cadence, and ownership. Build and enable reporting that provides leadership-ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics. Portfolio Management Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points. Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines. Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes. Roadmap Change Management Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications. Ensure changes are reflected consistently across Airtable/Beacon and communicated to impacted stakeholders. Maintain a decision log and change history to support transparency and reduce churn. Major Initiative / Project Readiness Management Manage readiness for major projects across PM, TPM, Engineering, Launch Ops, and XFNs (PMM, Sales, CS, Analytics). Drive readiness criteria and evidence-based checkpoints (requirements clarity, delivery plan, support readiness, enablement, analytics/measurement plan). Coordinate launch communications, enablement needs, and stakeholder alignment to ensure smooth execution through GTM, with partnership across Release Management. Cross-Functional Launch Coordination Partner with Launch Ops and XFNs to coordinate launch communications, launch enablement, product training, and launch support preparation. Ensure launch artifacts are complete, shared (launch brief, FAQs, release notes, support playbooks, measurement plan), and comprehended by stakeholders and external partners. Facilitate escalation and issue resolution during critical launch windows. What You'll Bring... Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience). 8-12+ years of experience in product operations, program management, technology operations, or launch operations. Demonstrated experience running portfolio cadences and cross-functional planning processes. Experience maintaining roadmap tooling and data hygiene (e.g., Airtable/Beacon or similar systems). Strong stakeholder management skills and ability to influence without authority. Preferred Qualifications Experience partnering with PMM, Sales, CS/Support, and Analytics on launch readiness and GTM execution. Experience defining KPI frameworks and metric governance across multiple product teams. Familiarity with dependency management and portfolio-level tradeoff facilitation. Core Competencies Portfolio planning and operating cadence design Roadmap governance and change management KPI definition, alignment, and reporting Dependency/risk management and escalation Cross-functional readiness and launch coordination Executive-ready communication and storytelling Success Measures of Candidacy and Role Acumen Roadmap data completeness/accuracy and stakeholder trust in Airtable/Beacon as the source of truth Improved on-time delivery and reduced last-minute roadmap churn through effective change management Clear KPI alignment across teams with consistent reporting and decision-making Faster dependency resolution and fewer launch blockers due to proactive risk management Higher readiness quality for major initiatives (fewer escalations, smoother launches, clearer enablement) At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Hoboken, New Jersey US-10649: The annual salary range for this position is $108,000.00 - $216,000.00 San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 121 River St, Hoboken, NJ 07030-5989, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.