Customer Service Representative

Job Description

We are a golf cart manufacturing company seeking a highly organized and customer-focused Sales Support Specialist to support our sales team throughout the entire order fulfillment process.

This position plays a critical role in coordinating with customers after orders are secured by the sales team. The ideal candidate will be responsible for order coordination, invoice management, customer communication, payment follow-up, and ensuring a smooth customer experience from order confirmation through delivery.

We are looking for someone who is responsible, proactive, and able to thrive in a fast-paced environment.

Key Responsibilities

• Support the sales team by managing customer orders after they are confirmed.
• Communicate directly with customers regarding order status, production schedules, and shipping timelines.
• Prepare and send invoices to customers in a timely manner.
• Follow up with customers regarding outstanding payments and coordinate with the finance team to ensure timely collections.
• Maintain accurate customer and order information in the company's ERP/CRM system.
• Coordinate with internal departments including production, warehouse, logistics, and finance to ensure orders are processed efficiently.
• Respond promptly and professionally to customer inquiries and resolve order-related issues.
• Track orders from confirmation through shipment and delivery.
• Assist the sales team with administrative tasks and customer documentation.
• Build and maintain positive relationships with customers by providing excellent customer service.

Job Requirements

• Excellent English communication skills (both written and verbal) are required.
• Must be legally authorized to work in the United States.
• Bachelor's degree preferred.
• 2-5 years of experience in customer service, sales support, order management, or a related role preferred.
• Strong sense of responsibility and ownership.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving and follow-up skills.
• Proficient in Microsoft Office (Excel, Outlook, Word); ERP/CRM experience is a plus.
• Experience working in a manufacturing environment is preferred.
• Mandarin-speaking is a plus, but not required.

Additional Information

• Competitive salary package.
• Health insurance provided.
• Paid annual leave, sick leave, and public holidays.
• Opportunities for long-term career growth within a rapidly growing manufacturing company.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance