Houseman

Job Description

Job Description

JOB DESCRIPTION

• Clean and maintain all corridors and public areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction.
• Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule.
• Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, trash and linens and note any areas that need immediate cleaning.
• Remove soiled linen, terry and trash from the service areas and take to appropriate locations.
• Clean lobby area (e.g. dusting, vacuuming, polishing).
• Clean exercise facilities and vending areas
• Aid section housekeepers as needed.
• Respond to guest requests and questions and report any guest issues or lost and found items.
• Clean toilets, sinks, mirrors, floors and counter tops in public and employee restrooms.
• Complete all other duties as assigned by supervisor to include cross training.
• Maintain equipment and report needed repairs to maintenance.
• Replenish restroom and pool supplies as needed.
• Responsible for sweeping, vacuuming and refuse disposal.

QUALIFICATIONS

• Ability to communicate effectively with the public and other employees.
• Prior janitorial experience helpful.
• Knowledge of floor buffer, extractor operation.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• JANITORIAL SERVICES: Meet hotel’s standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections.

ESSENTIAL FUNCTIONS

• Maintain work area neat and organized.
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
• Report all unsafe conditions immediately.
• Complete other duties as assigned by supervisor to include cross training.
• Operate floor buffer and extractor.
• Shampoo carpets.
• Vacuum all carpeted areas (including offices).
• Attend all mandatory meetings.