Popcorn & Sweets Commissary Production Clerk

Job Description

Job Description

At Lee’s Marketplace, a Popcorn and Sweets Production Clerk plays a key role in supporting the efficient and top-quality production of commissary goods in our high-volume commissary kitchen, which supplies multiple Lee's Marketplace locations, retail outlets, and event centers. This position is responsible for assisting with ingredient preparation, production, portioning, packaging, and labeling of over 6+ different popcorn flavors, cotton candy, fudge, and more. The Production Clerk ensures that all products meet quality and food safety standards, follows production schedules, and works collaboratively with team members to meet daily goals. This role requires attention to detail, adherence to recipes and protocols, an ability to work in a high-volume production area, and a commitment to upholding Lee’s Marketplace standards.

Key Duties and Responsibilities:

• Safely set up, adjust, and operate bakery production equipment, such as popcorn kettles, tumblers, packaging equipment, mixers, ovens, and other equipment as needed.
• Helps with the production, development, preparation, and maintenance of Commissary items in accordance with recipes and consistent quality standards.
• Accurately measure, mix, cook, and package products according to established recipes and batch sizes to ensure consistent quality and taste
• Assists with the production of items according to demand forecasts, adjusting production runs as necessary to meet customer and retail needs
• Assists with maintaining proper inventory levels and ordering supplies as needed to prevent shortages.
• Assists with the training of the commissary staff, fostering a positive team environment.
• Work closely with other commissary staff to meet production schedules and quality standards, while maintaining clear communication with supervisors about progress, issues, or suggestions.
• Helps maintain training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Maintains, processes, and completes orders through digital and in person order processing.
• Monitors batch consistency, cooking times, temperatures, and product output to ensure optimal quality
• Other responsibilities as needed.

Guest Service:

• Greet and assist guests and team members in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. 
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Product Handling:

• Ensure product freshness by watching for quality in production, rotating stock and checking expiration dates.
• Unloading deliveries and organizing stock rooms as needed. Checking all incoming items for quality and expiration dates.
• Ensure that all perishable items are stored at the correct temperature and dry ingredients are stored in a cool, dry place to prevent spoilage.
• Maintain an accurate inventory of production supplies and ingredients. Use a first-in, first-out (FIFO) system to reduce waste and ensure older ingredients are used first.
• Ensure that all recipes are followed accurately to maintain product consistency and quality.
• Ensure that commissary goods are packaged appropriately to maintain freshness and comply with food safety regulations. This includes using proper containers or wrapping materials to prevent contamination.
• Ensure that items are correctly labeled with pricing, ingredients, allergen information, and expiration dates.
• Minimize product waste by tracking production quantities.
• Ensure that any waste is disposed of properly or recycled according to store policies.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Ensure that all products are stored at the proper temperatures to prevent spoilage.
• Contribute towards the proper hygiene practices for all production staff, including regular hand washing, use of gloves, and proper sanitation of equipment.
• Ensure that products containing common allergens (e.g., nuts, dairy, gluten) are handled and labeled appropriately to avoid cross-contamination.
• Report any safety hazards or equipment issues to the Bakery Director.
• Reporting injuries or safety concerns for team members as well as guest accidents in a timely manner to.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department.
• Contribute to a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement. Comply with food safety rules.

Team Collaboration:

• Work cooperatively with team members to achieve store goals. 
• Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, production environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.  Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Be a professional example for all team members to follow.

Position Requirements:

Age Requirements: 18 years+

• Availability:  4:00am-4:00pm Monday-Friday
• Food handlers permit required

Physical Requirements:

• Ability to stand for the entire shift, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl. 
• Must be able to access and navigate all areas of the production area.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Commercial Mixers
• Popper kettle
• Caramel kettle
• Tumbler
• Warmers
• Packaging equipment
• Scales
• Pallet jack
• Wheeler
• Trash compactor
• Production machines
• Slicers/knives
• Wrapping machine
• Sheeters
• Trays, pans, racks,
• Tempering tools
• Temperature-controlled rooms
• Computers
• Phones
• Any other items seen fit for role

Education or Skills:

High school diploma or equivalent (preferred).

• Previous experience in retail or guest service (preferred).
• Previous food service experience (Preferred).
• 2+ years of food production experience in a manufacturing environment (preferred)

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests. 
• Strong self-motivation skills
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Strong organizational and multitasking abilities to manage various store operations simultaneously.
• Ability to learn new technology quickly.
• Ability to work in a fast-paced environment.
• Good Math skills.
• Ability to read and follow instructions.
• Good verbal communication skills.

Compensation:

• Competitive hourly wage/salary.
• No weekends, unless required due to large events, holidays, or store requirements
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify

Work Environment:

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere
• Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

Company Description

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.