Float Teller

Float TellerDepartment: Retail OperationsReports To: Branch ManagerSupervises: N/AJob Classification: Non-Exempt/Full-timeLocation: Jackson, MSHOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.Job SummaryThe Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the credit union's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position will be required to work at various locations in the HOPE branch network.ResponsibilitiesEssential Functions:Prepare and process teller transactions efficiently and effectivelyAdhere to established cash handling and balancing proceduresProvide service excellence to all stakeholdersAchieve monthly growth and retention targets per individual Retail Work PlanAdhere to all HOPE policies, procedures, and security protocolsAdhere to all regulatory compliance requirementsPerform general administrative duties such as attending meetings, report production, etc.Perform other duties as assignedTravel to other branch locations within market to perform teller dutiesAccountability for Business Results:Cross-sell HOPE productsSpecified Authority Level:Access to teller drawer balance up to $10,000, exact value to be assignedAuthorize cash transactions up to $5,000Approve check deposits up to $1,000Possess dual control access to vaultAccess to Core Processing systemQualificationsRequired Highschool diploma or GED2+ years of experience of cash handling and customer service experienceKey Competencies & SkillsAttention to Detail – Taking responsibility for a thorough and detailed method of working.Customer Focus – Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.Integrity – Upholding generally accepted social and ethical standards in job – related activities and behaviors.Organizational Awareness – Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.Results Orientation – Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.Work EnvironmentEmployee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderatePhysical DemandsEmployee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsComprehensive Benefits PackagePaid Vacation and Sick Time11 Paid Holidays401(k) with Company MatchMedical, Dental, and Vision BenefitsFlexible Spending Account (FSA)Disability BenefitsLife Insurance, Critical Illness, AccidentEmployee Assistance Program (EAP)Tuition Reimbursement, Professional DevelopmentHope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.