Sales Trainer

Training Program Administrator

Administer, organize, and conduct training programs for new and existing employees. Provide continuing education and assess developmental needs to drive training initiatives.

Essential Job Functions

• Schedule, coordinate and conduct training classes for Mortgage Analysts/Loan Officers to include, but not limited to; scripts and systems. CNC, Genesys Dialer, PointServ
• Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids; set up audiovisual equipment and makes presentations
• Ensure all training equipment is operating effectively
• Create presentations that clearly and effectively communicate the goals and objectives of the training program
• Write material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes
• Work with Team and Branch Managers to evaluate the trainees for effectiveness of training and individual employee growth; identify and arrange suitable training solutions for employees
• Conduct follow-up studies of all completed training; test trainees to measure progress and to evaluate the effectiveness of training; modify programs as needed.
• Work on sales floor with new Mortgage Analysts to ensure accurate and effective workflow processes have been established based on the training provided
• Report on progress of employees under guidance during training periods
• Effectively communicate policy changes as directed from corporate office
• Exemplify the desired culture and philosophies of the organization

Requirements

• Bachelors degree (B.A.); or two to three years of related experience and/or training; or equivalent combination of education and experience
• Excellent communication skills; both written and verbal; good public speaker at ease moderating large groups
• Strong knowledge of Windows, PowerPoint, Word and Excel
• Knowledge of Federal and State guidelines as they relate to the mortgage industry

Other Skills/Abilities

• This position requires initiative, motivation, creativity and ability to understand many areas of expertise
• Must be able to react positively to new developments and assist in the roll out of such developments and programs; ability to adapt to the changing needs of the business
• Training experience preferred
• Strong planning and organizational skills

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as directed by management to meet the ongoing needs of the organization.