Patient Navigator - Cardio SVS OPS

Patient Navigator

The Patient Navigator is a patient advocate and will guide patients through the health care system, ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Director of the Practice/Department. The Patient Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient‐care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Patient Navigator will track all new patient requests, provide monthly statistics and referring patterns. The Patient Navigator works closely with the patient care team and assists in the coordination of patient care by removing barriers that would otherwise prevent patients from receiving health care services.

Responsibilities

• Receives phone calls from new patients, referring Physicians, and other programs.
• Provides information about Clinical Services offered at UH and their assigned service area.
• Works to establish relationships and collaboration with other departments and resources within the community to facilitate patient access.
• Strong patient advocate: guides assigned patients through the health care system; helps patients arrive at scheduled appointments on time prepared.
• Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment.
• Connects patients with resources and social support systems.
• Helps patients identify and access financial services to pay for health care needs.
• Works with Investigators and other members of the Clinical Research team to identify patients as potential research subjects for available clinical trials.
• Networks and cultivates relationships with hospital and community services.
• Provides culturally appropriate health education to community groups and individuals.
• Collaborates and educates providers and co-workers about available resources for patient care and provides updates as changes occur.
• Operating Room Scheduling:
  • Schedules patients for initial, follow‐up and post‐operative office visits.
  • Regularly communicates with clinical staff regarding patient health issues and complications.
  • Coordinates patients' surgeries and associated testing (diagnostic and follow‐up imaging, PATs, etc.).
  • Books patients surgeries in coordination with physician and mid‐level practitioners.
  • Works in coordination with Clinic Administration and financial team to maximize reimbursement.
  • Mails referral letters and follows up with referring physician; aids in department marketing as assigned.
  • Must provide cross‐coverage within the Surgical Clinics as assigned.
  • Prepares and maintains patient charts, complying in all Department, University, and State/Federal policies.
  • Monitors accuracy of records and assists in auditing, as required. Assures that information provided by patients and coworkers is as accurate and current as possible.
  • Especially cognizant of medical compliance of patients and appropriately documents post‐operative non‐compliance.
  • Opens and closes physician schedules and reviews bump reports.

Qualifications

Required:

• Bachelor's Degree in a relevant field, plus two (2) years of work experience in a healthcare environment dealing directly with patients, required.
• Technical clinical experience and/or experience in the area of the practice (e.g., OB/GYN, Oncology, etc.) a plus.
• Candidates must be experienced and competent in a patient advocacy and/or customer service role.
• Familiarity with medical terminology required.
• Computer literacy with competence in Microsoft Office required.
• Years of experience and/or navigator training may be substituted for the degree requirement on a year-for-year basis.
• Must possess excellent communication skills, strong organizational skills and be detail oriented.
• Must be able to work independently and as a member of a team and work flexible hours.

Preferred:

• Bilingual skills (English/Spanish) a plus.
• Some experience in an outpatient setting preferred.

What We Offer

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey's Pay Transparency Act, the salary range for this position is PS/22S: Min. $61,802.00 Mid. $74,239.00 Max. $88,273.00, per year. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate's relevant work experience, education and training, key skills, internal equity, market data, and organizational needs. The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation's leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.