Floor Supervisor

Floor Supervisor

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites. The core values of the casino—safety, cleanliness, compliance, and friendliness—reflect the commitment to creating a positive experience for our team members and guests.

The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

Essential Duties and Responsibilities

• Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
• Safeguards company assets, directs dealers on designated games.
• Oversees and reports any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Is required to change gaming supplies (i.e. cards and dice) when needed.
• Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Performs other duties as assigned.
• Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintains proper table bank through fills and credits.

Required Skills and Abilities

• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified, and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods of time.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Must have the ability to observe games and dealers from a distance.
• Must demonstrate basic computer skills.
• Must have excellent customer service.
• Must possess excellent verbal communication skills.

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: Attend required training sessions offered. Perform the duties described in compliance with local laws and regulations. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department. Consult Internal Control Procedures and Policy Manuals for guidance. Report illegal activity to Security or the appropriate levels of Management.

Physical Requirements & Working Conditions: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times the work requires some physical exertion, such as long periods of standing, walking, and reaching.