Associate Operations Director - Integrated Care

Role Description

The Associate Operations Director, Integrated Care, is responsible for supporting operational excellence across Integrated Care services through effective team leadership, process optimization, and strategic project management. This role oversees a team of professionals who provide administrative and member support services to the broader Care Services organization while leading high-impact operational initiatives designed to improve efficiency, scalability, and service quality.

The Associate Operations Director partners cross-functionally to identify opportunities for continuous improvement, drive operational performance, and ensure alignment with organizational goals. Additionally, this role plays a key part in fostering a mission-driven culture by promoting the organization's values, developing team members, and strengthening engagement across functions. This position reports to the Director of Service Integrity and Optimization.

Fully Remote work (Not available to residents of: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY).

Responsibilities

• Management and Professional Development:
  • Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors).
  • Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs), productivity standards, and operational goals.
  • Oversee day-to-day operational execution, including reporting, administrative deliverables, escalations, and issue resolution.
  • Collaborate with Operations Supervisors, Senior Operations Support Coordinators, and the Director to identify and implement workflow improvements.
  • Lead, pilot, and support the implementation of new programs and initiatives.
  • Support employee performance management, employee relations, and talent acquisition activities.
  • Promote employee engagement and growth through ongoing feedback and career development.
  • Assist with audits, accreditation reviews, licensing requirements, and regulatory compliance activities.
• Project Management:
  • Lead and manage special projects and strategic initiatives from planning through execution.
  • Partner with the Director and cross-functional stakeholders to implement and evaluate new programs.
  • Coordinate multiple concurrent projects, managing timelines, deliverables, resources, and stakeholder communication.
• Other duties as assigned.

Qualifications

• Demonstrated experience managing teams and operations across multiple sites and/or states.
• Proficiency with Microsoft Office Suite and Google Workspace applications.
• Strong collaborator with the ability to build relationships and partner effectively across functions.
• Excellent communication skills, with the ability to engage diverse audiences in a clear and professional manner.
• Innovative and solutions-oriented thinker who challenges the status quo.
• Highly organized with strong leadership and project management skills.
• Adaptable and resilient, with the ability to navigate ambiguity and shifting priorities.
• Exceptional problem-solving and decision-making skills, with a results-driven approach.
• Demonstrated ability to develop and lead a strong team while maintaining confidentiality.
• Commitment to the organization's mission, values, ethical standards, and Professional Code of Conduct.

Requirements

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• 5+ years of operational leadership experience in a behavioral health or human services field.
• Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

• While performing the responsibilities of the role, the employee is required to talk and hear.
• The employee is often required to sit and use hands and fingers.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl.
• Vision abilities required by this job include close vision.

Fully Remote work (Not available to residents of: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY).