GUEST GUIDE

Guest Guide

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The Guest Guide works closely with the guest services representatives to lead customers to their site after registration. Guest Guides help enforce campground rules, pick up trash, empty trash receptacles, respond to messaging services, provide basic housekeeping duties, and perform light maintenance and repairs. This position provides accurate and concise information about park rules, recreation activities, and directions to destinations.

Assist guests by guiding them to their sites, and with other customer service needs. Sell and deliver ice and firewood. Keep grounds free from trash, litter, and debris, and empty trash receptacles. Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas. Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings. Collaborate with housekeeping staff by assisting in tidying restrooms and common areas and communicating daily housekeeping needs. Interact with guests and make recommendations for activities in the local area. Follow all safety guidelines for the operation of equipment and use of chemicals. Make minor carpentry, plumbing, and electrical repairs. Approach all interactions with guests in an attentive, friendly, courteous, and service-oriented manner. Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators. Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Office and light maintenance work in high public contact area. Read, write, and speak English in a clear and concise manner. Ability to work nights, weekends, and holidays. Capable of working independently and as part of a team.

Experience in campground or comparable position.

Work is performed primarily outdoors and may involve exposure to varying weather conditions. Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver's license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.

KOA does not sponsor visas.

KOA currently does not pay or withhold taxes in the following states:

• Alabama - Idaho - North Dakota
• Alaska - Louisiana - Rhode Island
• Delaware - Mississippi - South Dakota
• District of Columbia - Nebraska - Vermont
• Hawaii - New Hampshire - West Virginia
• Wisconsin

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.