Assistant Manager

Assistant Manager Expectations

The purpose of the job is to assist the manager in operating the store, training employees, and executing all policies, procedures, and programs.

Responsibilities include, but are not limited to:

• Consistently gives 100%.
• Always meets standards. Never cuts corners.
• Leads by example.
• Smiles and says please and thank you.
• Has an excellent personal appearance. Never out of uniform.
• Always arrives for work on time.
• Treats other co-workers with respect and dignity.
• Trains and develops co-workers.
• Exercises loyalty to Management team.
• Takes responsibility to see that store runs right instead of waiting to be told.
• Is honest.
• Communicates with the Manager daily, doesn't wait for the Manager to ask.
• Evaluates themselves as to where they are and where they need to be.
• Realizes their attitude sets the tone for all the other co-workers.
• Seeks out opportunities to learn and develop management skills.

Responsibilities include, but are not limited to:

• Ensures all food and drinks served meets Sonic's quality standards.
• Ensures drive-in's service standards are consistently met.
• Manages food, paper, labor, and other cost controls.
• Immediately resolves guest complaints or requests in a respectful manner. Informs manager of guest issues.
• Effectively directs crew in order to maintain service and quality.
• Takes appropriate action to maintain compliance with the employee handbook, store policies, and to maintain an environment free of harassment, discrimination, and inappropriate behavior.
• Immediately resolves employee concerns and complaints in a respectful manner. Informs the manager of complaints.
• Follows cash handling policies.
• Follows Sonic's food safety program.
• Is Serve Safe Certified.
• Has passed the Red and Blue Assistant Manager Star Guides.
• Ensures a safe working environment.
• Complies with all state and federal laws.
• Maintains an "Employer of Choice" environment. So that people want to work for us and parents want their teenagers working for us.

Company Introduction

SONIC, America's Drive-In, is part of the Inspire Brands family of restaurants. Inspire is a multi-brand restaurant company whose portfolio includes more than 8,300 Arby's, Buffalo Wild Wings, and SONIC locations worldwide.