Server

Server Position at Hyatt Vacation Club (HVC)

As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests. You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity.

Physical Ability — Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.

Work Schedules — Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required.

Competencies – Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/Flexibility, Stress Tolerance, Sales, Integrity

Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork

Organization: Multi-tasking, Time Management

Communication: Listening, English Language Proficiency, Applied Reading

Skills: Beverage Knowledge, Menu Knowledge

Handling Money: Cash Handling, Cash Register

General Food and Beverage Services

• Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use
• Follows appropriate procedures for serving alcohol

Owner/Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner
• Thanks guests with genuine appreciation and provide a fond farewell
• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible
• Listens and responds positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings
• Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
• Assists other associates to ensure proper coverage and prompt guest service

Closing Duties

• Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

Steps of Service

• Presents physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures
• Checks in with guests to ensure satisfaction with each food course and/or beverage
• Answers questions on menu selections and checks with kitchen staff whenever additional clarification is necessary
• Communicates with the kitchen regarding the length of wait for food items, recook orders, and product availability

Communication

• Speaks to guests and coworkers using clear, appropriate, and professional language

Cash/Bank Handling

• Records transactions in the POS system at the time of order
• Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank
• Follows property control audit standards and cash handling procedures
• Transports bank to/from the assigned workstation, following security procedures
• Obtains assigned bank and ensures accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
• Processes all payment methods in accordance with accounting procedures and policies

Policies and Procedures

• Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures
• Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines

Working with Others

• Supports all coworkers and treats them with dignity and respect
• Partners with and assist others to promote an environment of teamwork and achieve common goals
• Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality
• Develops and maintains positive and productive working relationships with other associates and departments

Quality Assurance/Quality Improvement

• Complies with quality assurance expectations and standards

Safety & Security

• Reports work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead
• Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel
• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury
• Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines
• Completes appropriate safety training and certifications to perform work tasks

Work Environment

Work Area Expectations:

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs. without assistance.
• Work a schedule that includes specific shifts and hours that may fluctuate based on business demands.
• Work in environments with exposure to outdoor elements, including cold, heat, sun and rain
• Use of computerized stationary and/or mobile Point of Sale (POS) system to ring in guest orders, process payment and complete shift end reports
• Use of Computer, telephone, and other office equipment
• Ability to work both indoors and outdoors
• Stand
• Walk
• Sit
• Climb Stairs
• Bend
• Stoop
• Crouch
• Reach
• Grasp

Occasionally Asked to Perform the Following

• Exposure to high levels of noise
• Taste food to ensure quality

Site Specific Requirements