Customer Service Representative

Customer Service Representative

At Thompson and Thompson, we're looking for a skilled Customer Service Representative who takes pride in solving problems and delivering top-notch service.

Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You'll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.

Join Thompson and Thompson and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we're here to help you achieve your career goals.

What You'll Do:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system. Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity. Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

What You Need:

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

What We Offer:

• Full Time & Part Time Opportunities
• Remote After Training
• Year-round work
• Robust benefits package health, dental, vision insurance, 401k match, IRA, and more
• Get your birthday off + get paid for that day!
• Paid Holidays + PTO accrual from day one!
• Parental Leave
• Paid Training
• Employee Referral Bonus
• Career growth opportunities