Assistant General Manager

Position: Assistant General Manager

Salary: $73,000-$95,250


Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we've been about genuine people and genuine hospitality. We've grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others


Support others through words and actions


Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it's our people that make us strong, so we're committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it's in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.

Position Summary

Our Assistant General Managers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Assistant General Manager supports the General Manager in fueling manager and staff development, maximizing profitability, driving their location to achieve at high levels, assess quality in every facet of the business and ensure that Bottleneck culture is maintained. They will help set a tone of professionalism, teamwork, hospitality, work ethic and excellence for the staff.

Primary Responsibilities and Duties

Essential Functions:

• Works with the General Manager to ensure open communication and understanding exists between management and team members.
• Promotes and instills Bottleneck Management philosophies and operational standards Works with the General Manager and the management team during the process of hiring, training, and development of staff.
• Coaches, mentors, develops, and supports staff in their efforts to advance within their location and Bottleneck Management.
• Fosters an environment of inclusion and unity at all levels.
• Commitment to guest-first mentality through a "lead by example" approach; reinforces to team the importance of creating guest loyalty.
• Carries, communicates, and embodies the Bottleneck culture.

Financial:

• Understands and assists the General Manager in the execution of strategies that achieve maximum sales growth and cost controls.
• Understands all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies.
• Reviews manager reports with General Manager.
• Uses sales forecasting to help their location budget weekly, monthly and quarterly expenses to meet operational goals.

Operations:

• Held accountable for meeting all company deadlines, protocols, and policies and procedures.
• Ensures execution of innovative ideas that drive incremental sales and organic growth.
• Embraces, oversees, and communicates new Bottleneck Management initiatives to ensure proper introduction and execution.
• Possesses full working knowledge of training and expectations for all work groups; helps define and reinforce expectations set for managers and team members.
• Assists in holding staff accountable to expectations and standards Ensures that all managers and staff have the proper tools to be successful.
• Ensures their location is effectively using and maintaining all operational systems including but not limited to: POS systems, scheduling system, HRIS/ATS, Avero, Open Table and gift card processing.

Qualifications and Skills:

• Minimum 3 years of restaurant management and people leadership experience.
• Effective verbal and written communication skills
• Show organizational skills, such as scheduling, invoice processing and heavy traffic preparation and planning.
• Effective coaching and leadership tied to financial and operational principles. Industry related experience in complex operating processes and technology.

Supervisory Responsibilities: Leadership and Relationship Building responsibilities for FOH team members and Restaurant Managers. Additionally, the AGM will provide oversight to HOH team members.

Hours of Work: Ability to work a varied schedule, including nights, weekends, and some holidays.

Reports to: General Manager

Department: Operations

Work Environment/ Physical Demand:

• Must be able to stand for full shift
• Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests.
• Must be able to use hands and fingers to handle and feel objects, tools controls and type
• Must be able to work in areas of loud noise.
• Required to frequently reach, bend, stoop, and carry.
• Must be able to work in both warm and cool environments; indoors and outdoors
• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Long periods of standing and walking to various parts of the restaurant at different levels.
• Fast paced hands on position.
• Dining facilities are both outside and inside. Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

An equal opportunity employer.

We adhere to E-Verify procedures where applicable in accordance with federal regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.