Temp Associate Manager, Site Operations-NA Fenty

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this temp position is $40.00 - $48.00 per hour. Offered salary is dependent upon experience and San Francisco location. This is a hybrid role based in our downtown San Francisco office - Tues through Thursday in-office, with Monday and Friday remote.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, Fenty Eau de Parfum, Fenty Hair, Ole Henriksen, Lip Lab.

SUMMARY

We are seeking a highly organized, detail-oriented, and experienced Site Operations professional to support a critical area of the business across site merchandising, product launches, and day-to-day site operations. This role will be responsible for executing key customer-facing site updates and ensuring the site remains accurate, on-brand, and launch-ready always. The ideal candidate is hands-on, proactive, and able to manage multiple priorities in a fast-paced environment with a high degree of accuracy and accountability.

RESPONSIBILITIES

• Own day-to-day site merchandising execution and site maintenance across product launches, PDP setup, homepage updates, collection pages, promotional activations, and assortment changes.
• Execute all onsite updates tied to launches, campaigns, seasonal refreshes, and ongoing business priorities across both desktop and mobile experiences.
• Manage and maintain the online product catalog with a high degree of accuracy, including imagery, pricing, copy, product attributes, and assortment setup.
• Support site readiness for launches and campaigns by ensuring all digital assets, product information, pricing, promotional details, and merchandising updates are accurate, complete, and delivered on time.
• Proactively QA and monitor the site daily to identify content issues, broken experiences, merchandising inconsistencies, and opportunities for improvement.
• Identify, track, and escalate site bugs and content issues, partnering closely with Digital Product and internal teams to support timely resolution.
• Partner cross-functionally with Marketing, Creative, Merchandising, Operations, Customer Service, and Warehouse teams to ensure launches, promotions, and customer-facing experiences are executed accurately and on schedule.
• Coordinate asset collection and launch readiness across cross-functional partners, ensuring copy, imagery, product information, and promotional details are received, organized, and uploaded accurately within required timelines.
• Communicate .com calendar updates, launch changes, and promotional shifts to relevant stakeholders in a timely and organized manner.
• Monitor and audit third-party onsite experiences and integrations, flagging issues to the Director and Digital Product lead as needed.
• Support recurring ecommerce reporting and launch recaps, including performance summaries, waitlist and pre-order trends, and other key product demand signals.
• Serve as a reliable operational partner to the broader eCommerce team, bringing strong attention to detail, follow-through, and urgency to all deliverables.

REQUIREMENTS

• BA/BS degree or equivalent experience preferred.
• 3+ years of relevant experience in eCommerce, site merchandising or digital operations required
• Experience in beauty, fashion, or consumer products strongly preferred
• Experience managing high-volume site updates with strong accuracy and attention to detail
• Experience with QA, site audits, and bug tracking
• Advanced Excel skills required.
• Experience with Google Analytics preferred.
• Experience with ecommerce platform Shopify/Shopify preferred.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Strong desire to learn best-in-class digital marketing and ecommerce practices.
• Strong analytical and problem-solving skills, with the ability to identify issues quickly and support effective solutions.
• Strong written and verbal communication skills, with the ability to work effectively across cross-functional teams.
• Eager to work in a collaborative and fast paced environment.
• Ability to work efficiently with strong time-management skills.
• Analytical ability and a desire to learn from data.
• Ability to work independently, stay highly organized, and maintain a strong sense of urgency in a fast-paced environment.
• Prior knowledge and/or interest in learning HTML a plus.