Jr Systems Administrator

Job Title: Junior System Administrator

Duration: 6 months +

Experience Required: 4-8 years

Location: Charlottesville, VA

Rate Range: $60/hour to $73/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Summary:

We are seeking a highly skilled and self-driven Tier 4 IT Support Technician to join our technical operations team. This role requires 8–10 years of progressive IT support experience, with the ability to independently troubleshoot and resolve complex end-user and infrastructure issues. The ideal candidate is a proactive problem solver who understands customer needs, can operate with minimal oversight, and bridges the gap between support and engineering. Responsibilities span endpoint setup and delivery, advanced issue resolution, software deployments, light scripting, and cross-functional infrastructure support.

Key Responsibilities:

• Provide expert-level (Tier 4) support to end users, handling escalations from Tier 2 and Tier 3 support teams.

• Independently diagnose and resolve complex issues across hardware, software, network, and systems.

• Set up, configure, and deliver endpoint devices (laptops, desktops, mobile devices) with required software and security settings.

• Perform software installations, updates, and license management across platforms.

• Support and maintain endpoint management systems, user profiles, and workstation configurations.

• Develop and run light scripts (PowerShell, Bash, etc.) to automate common tasks and improve efficiency.

• Provide server and infrastructure support as needed, including OS-level troubleshooting and service validation.

• Interpret architectural diagrams and documentation to assist in support and implementation activities.

• Collaborate closely with engineering, security, and operations teams to ensure seamless IT service delivery.

• Maintain detailed records of support activities, system configurations, and known issues.

Required Qualifications:

• 4 - 8 years of hands-on IT support experience, including at least 2–3 years at a Tier 3/4 level.

• Proven ability to troubleshoot complex issues independently across various platforms and technologies.

• Strong understanding of endpoint deployment, configuration, imaging, and software provisioning.

• Familiarity with enterprise software deployment tools and ticketing systems (e.g., SCCM, Intune, ServiceNow).

• Basic scripting proficiency in PowerShell, Bash, or similar for task automation.

• Experience supporting both users and backend infrastructure, including Windows/Linux server environments.

• Ability to read and interpret system architecture diagrams and technical documentation.

• Excellent customer service, communication, and collaboration skills.

• Self-starter who thrives in fast-paced environments with minimal direction.

• Industry certifications such as CompTIA Advanced Security Practitioner (CASP+), Microsoft Certified: Endpoint Administrator, or similar are a plus.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance