Bilingual Legal Intake Specialist

Bilingual Legal Intake Specialist

Debt Defenders by Ciment Law Firm PLLC

Location: Katy or Fort Worth TX In-Office
Job Type: Full-Time
Compensation: $9/hour Performance-Based Bonuses
Schedule: MondayThursday: 8:00 AM5:00 PM // Friday: 8:00 AM4:00 PM

Description

Our law office is growing fast and were searching for a full-time Bilingual Legal Intake Specialist to help us succeed.

Youll serve as the compassionate voice of our law firm fielding inbound calls from prospective clients in their time of need screening and surveying potential cases and conducting consultations with prospective clients who meet our criteria.

This role also involves consistent follow-up with prospective clients supervising retainers and required documentation assisting with new client onboarding and helping ensure potential and current client information is managed efficiently.

Fluency in both English and Spanish is required.

If the thought of coming to work every day and making a positive impact on our clients lives excites you start your application today!

Responsibilities:

• Evaluate prospective client inquiries and phone calls analyze their case fit and make sure they feel seen and heard

• Conduct consultation appointments for potential clients who meet the firms criteria

• Supervise maybe clients and conduct multiple follow-ups with potential clients before closing their account

• Supervise retainers sent to yes clients as well as the initial information and document procurement required during onboarding

• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure cases are managed efficiently

• Set appointments as needed to keep schedules organized and support the firms growing caseload

• Help foster prospective client streams by providing input into awareness initiatives and law firm partnerships alongside the marketing team

• Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms to help bring in new cases

• Perform administrative tasks related to the intake process including managing spreadsheets writing emails faxing copying and transcribing notes

• Maintain accurate client and prospective client information throughout the intake and onboarding process

Qualifications:

• Fluent in English and Spanish

• Must be physically located in the United States

• Must be able to work in-office in Katy or Fort Worth Texas

• High school diploma or equivalent required; Bachelors degree desired

• Previous customer service or sales experience preferred

• Proficiency with Microsoft Office products especially Microsoft Excel

• Strong computer and data-entry skills

• Previous experience with CRM and case management software desired

• Strong verbal communication skills and ability to communicate professionally with prospective clients in both English and Spanish

About Debt Defenders by Ciment Law Firm PLLC

Debt Defenders is a debt resolution and consumer protection law firm committed to helping individuals by resolving their debts protecting their rights and providing them with free resources to rebuild their financial future.

Operating statewide in Texas and in select counties in Georgia our goal is to become a nationwide debt resolution firm.

Come join us for that ride.