Guest Engagement Host

Job Description

Job Description

​Guest Engagement Host

Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies. 

The Opportunity 

Do you have a passion for play and guest service along with genuine joy in interacting with children and families? Marbles is hiring a playful, energetic, and self-motivated Guest Engagement Host! This position plays an essential role in providing memorable, engaging, welcoming, and safe experiences for all museum visitors. As a Guest Engagement Host, you will assist guests in the museum experience by activating exhibits, working at the welcome desk, assisting with group visits and birthday parties, and more. Every day is an exciting day at Marbles!   

Job Responsibilities

• Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors.
• Playfully engage with guests in exhibit areas to enhance their play and learning experiences.
• Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques.
• Assist with museum opening and closing duties in collaboration with the Guest Engagement team.
• Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures.
• Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships.
• Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable.
• Deliver informal, hands-on activities, “Sparks”, within exhibits to engage guests and enhance the experience.
• Set up and break down materials for programs and events as needed.
• Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested.
• Stock supplies, manage deliveries, and assist with receiving products as directed.
• Communicate scheduling, inventory, equipment, and other operational needs to supervisors.
• Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs.
• In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety.
• Perform other duties as assigned by the supervisor.

Ideal Experience and Skills

• Work collaboratively with museum volunteers by providing clear guidance, support, and encouragement to help them effectively engage with guests and contribute to a positive museum experience.

Ideal Experience and Skills

• One year of customer service experience, particularly with families and young children (preferred).
• Ability to initiate interactions and play alongside families and children.
• Children’s museum or equivalent experience is a plus.
• Basic cash handling and point-of-sale system experience is a plus.
• Aptitude for a fast-paced, active environment, with frequent movement between tasks and spaces.
• Flexible and adaptable, with a willingness to take on a variety of tasks and respond to changing guest or museum needs.
• Enthusiasm for informal education.
• Excellent verbal and written communication skills.

Physical Demands

• Walking, standing, stooping, bending, and reaching.
• Ability to stand for long periods of time.
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 30 pounds.

Schedule

• Open availability is preferred. At a minimum, availability on weekdays from 8:30 AM-2:00 PM and all day Saturday and/or Sunday.
• 20-25 hours per week.
• Schedule flexibility is required including weekends, evenings and holidays.
• Minimum of two weekend shifts per month is required.

Work Environment

• Exposure to a noisy and crowded atmosphere
• May need to walk between two buildings with some outdoor exposure.

Benefits

• Parking and commuter benefits.
• Great Marbles Perks & Discounts.
• Fitness Benefits.

If you require reasonable accommodations to complete the hiring process, please contact the People Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com.

Please be aware that employment with Marbles Kids Museum is contingent on a satisfactory background check and references.

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.

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