Medical Asst PSR Concierge Office

Medical Assistant Patient Service Representative

The Medical Assistant Patient Service Representative is responsible for providing basic care to clinic patients following established standards and practices.

Other duties may be assigned.

Recognizing any changes in patient's condition to providers.

Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before appointed visit.

Prioritize all insurance coverage-primary/secondary/tertiary etc. / enter properly into demographic record.

Accurately identifies patients using appropriate search methods (DOB, SSN, etc.) to identify.

Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed. Understands when to correct data or create new file.

Verify patient registration profiles each time patient comes for a visit. Edit patient registration profiles when necessary.

Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.

Accurately and completely processes physicians' referrals and orders and enters the tests into NextGen; should be well versed with NG templates.

Ensures respective patient medical record information, all collected forms and photocopied documentation, are placed in the patient chart or NextGen/EMR in the proper location.

Schedule appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient's specific needs.

Confirm and remind patient of scheduled appointment in accordance with the clinic's procedures.

Give patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.

Monitor patient waiting time and relay information regarding delays to patients and family members.

Ensure benefits and eligibility has been verified for all scheduled patients.

Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow.

Escorting patients to exam/procedure rooms. Observes, records and reports patients' conditions and reactions to drug and treatments to providers.

Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.

Collecting patient history including current medications, allergies, symptoms, etc.

Provide patient care as directed by provider; this may include screenings, treatments in accordance with nursing standards.

Assisting providers with various procedures as needed.

Documenting patient charts and relaying information and instructions to patient/family. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribes, hospital data, etc. in medical record.

Answering patient phone calls and messages and acting as a communication liaison between the patient and provider.

Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider; appointment scheduling.

Collection and handling of lab specimens following established standards and practices adhere to infection control safety guidelines, maintaining equipment, instruments and stock supplies.

Utilizes electronic referrals process to complete requested physician referrals to NCHMD specialists and ancillary services.

Knowledgeable about treatments administered and studies performed, as well as any preparation of the patient which may be required prior to the test being performed.

Functions as a liaison between the physician office, referral physicians, and ancillary services and the patients.

Minimum of High School or GED required.

Completion of Medical Assistant training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of one-year experience in medical office setting as a Medical Assistant or like role.

Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.

Minimum of 1 year of experience preferred.

Verified ability to take accurate patient vital signs.

Excellent verbal and written communication skills with ability to effectively articulate and explain required information to patients.

Knowledge of CPT and ICD9 codes.

Knowledge of basic and specialty specific medical terminology.

Capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control.

NCH Physician Group is a technologically advanced group medical practice utilizing Electronic Medical Records; the ability to utilize and understand a Windows-based environment is essential.

Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.