Call Center Quality Analyst I - Audit & Improve Performance
Ryder
Ryder System, Inc. in Novi, MI is seeking a Call Center Quality Coordinator I to perform daily call and case audits and report on team performance. You will work with management to identify issues and help improve the case management process in a fast-paced contact center. The role requires a HS diploma or GED and at least two years of audit experience; you will draft audit reports, communicate findings, and support continuous improvement while contributing to a high-quality customer experience. #J-18808-Ljbffr Ryder
Vacancy posted 2 days ago
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