Digital Network Operator

Digital Network Operator

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position plays a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a collaborative team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting new and innovative DTC products while contributing to a fast-paced, dynamic environment that values precision, communication, and technical excellence. You'll work closely with the entire team of Digital Network Operators on a daily basis to ensure all streams remain healthy and that all appropriate information is accurately shared across departments to maintain broadcast integrity and viewer satisfaction.

In this role, you will also collaborate with Digital Network Operators to maintain and create Standard Operating Procedures (SOPs), manage Incident Management tickets, and process match replay requests in support of live and on-demand programming. Additional responsibilities include enabling and disabling Closed Captioning as needed to meet accessibility requirements, as well as performing other tasks as assigned to contribute to the overall success of Tennis Channel's digital operations. This is an opportunity to play an integral part in the heartbeat of our live digital ecosystem, where attention to detail, teamwork, and technical agility are key to delivering the best possible viewer experience.

Our Digital Network Operators work on-site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays.

Key Responsibilities:

• Support the Tennis Channel and Pickleball TV apps as well as FAST channels.
• Operate Tennis Channel's streaming Content Management System.
• Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
• Work on a rotating schedule that includes nights, weekends, and swing shifts.
• Operate the network router to ensure video feeds are being sent to their appropriate destination.
• Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
• Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
• Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
• Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.

Required Qualifications:

• 3 years of experience in live streaming operations desired
• 5 years of experience in broadcast television is a plus
• Extensive experience operating Content Management Systems for live streaming
• Understanding of live sports broadcast is a plus
• Understanding of Broadcast Master Control and Transmission
• Strong understanding of digital delivery platforms and protocols
• Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
• Experience operating Amagi Cloudport a plus
• Experience with SRT, HLS, and DASH, desired
• Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV's

Tennis Channel is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.