Front Desk Agent
Hilton Garden Inn Atlanta Marietta
Key Responsibilities Guest Services: Welcome guests with a warm demeanor, handle fast and accurate check-ins/check-outs, and assign rooms. Communication & Concierge: Answer phone calls, provide local area recommendations, and resolve guest complaints with tact. Administrative & Cashiering: Process credit card and cash payments, balance shift banks, and maintain accurate guest account records. Program Advocacy: Promote the Hilton Honors loyalty program by explaining member benefits and processing sign-ups. Cross-Department Collaboration: Communicate with housekeeping and maintenance teams regarding room status and special guest requests. Qualifications & Requirements Education: High school diploma or equivalent. Experience: 1 to 2 years of customer service or hospitality experience familiarity with Hilton's PEP property management system is a strong plus. Skills: Strong verbal communication, basic math/cash handling, and basic problem-solving skills under pressure. Physical & Schedule Flexibility: Ability to stand for long periods, lift up to 50 lbs, and work flexible shifts including evenings, weekends, and holidays. Source: Hospitality Online #J-18808-Ljbffr Hilton Garden Inn Atlanta Marietta
Vacancy posted 1 day ago
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