Customer Service Representative

Dermatology Arts has been consistently rated the top dermatologist team in Washington State and the Bellevue/Seattle area for over ten years. We are seeking a professional, highly motivated, service‑oriented, and experience‑driven employee to join our team as a Customer Service Representative in our Bellevue, WA office. Our recent growth, even post‑COVID, has created an opportunity to expand our team. This position is best suited for an individual who maintains a friendly, personable disposition with a patient‑oriented mindset and can balance several tasks with outstanding attention to detail. We will consider applicants with prior experience, or new to healthcare who are eager to learn.

DUTIES

Welcoming and checking patients in and out Scheduling and registering patients Attending to phone calls and emails Processing payments Detailed documentation Inputting and verifying insurance Posting and allocating patient and insurance payments Managing insurance claims and denials Handling billing inquiries via phone and email Assisting with monthly statements and follow‑up on unpaid balances Supporting front office and general administrative tasks

QUALIFICATIONS

Exceptional empathy / communication skills Strong written and spoken English skills BA/BS preferred Additional languages appreciated Working knowledge of insurance plans also appreciated Strong attention to detail Organized Ability to multitask Benefits 401(k) Employee assistance program Health insurance Life insurance Paid time off Vision insurance Schedule 8‑hour shift Monday to Friday Seniority level Entry level Employment type Full‑time Industries Medical Practices #J-18808-Ljbffr Dermatology Arts