Hybrid Insurance Customer Service

Job Description

Job Description

Hybrid Customer Service Representative

Partially Remote / In-Office

Compensation: Base Pay + Commission on sales

We are seeking a licensed Hybrid Customer Service Representative to join our growing team. This position is primarily work-from-home with required in-office days each month.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

What We Offer:

• Starting hourly pay $18 - $20 depending on experience and licensing
• Commissions on sales
• Personal leave
• 401(k) Retirement plan
• Personal Life Policy
• Ongoing training and support

Requirements:

• Property & Casualty license (required)
• Minimum 1 year of State Farm and ECRM (Salesforce) experience (required)
• Must be able to work Monday - Friday 9:00 a.m. - 5:00 p.m. ET
• Bilingual English/Spanish a plus!
• Must be proactive and able to problem solve as needed
• Sales experience and strong communication skills
• Ability to work independently in a remote environment
• Answer incoming calls to the agency
• Promote and build good customer relationships as a friendly, helpful, and engaged team member
• Provide excellent communication skills; written, verbal, and listening
• Provide prompt and accurate customer service
• Assist agent and Team Members with a variety of communication tasks
• Service can include responding to customer inquiries, i.e.: insurance availability, eligibility, coverages, policy changes, transfers, claim submission and billing clarification
• Develop leads, schedule appointments, and market appropriate products/services
• Ability to work with and support a team of sales consultants

If youre looking for flexibility, strong income potential, and long-term growth with a proven agency, wed like to talk. Submit your resume today, and we will follow up with next steps.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.