Product Manager, Account Linking Enrollment Verification

Product Manager, Account Linking Enrollment Verification & Operations

You'll join a team that empowers customers to connect their card accounts with partner loyalty profiles, ensuring benefits are delivered accurately and efficiently. Your expertise in digital product management and analytics will help shape secure, high-performing experiences and drive measurable results.

As a Product Manager, Account Linking Enrollment Verification & Operations in the Cobrand Cards team, you lead end-to-end delivery of enrollment verification capabilities. You partner closely with cross-functional teams to optimize customer journeys, reduce friction, and support portfolio growth. You drive strategy, execution, and performance measurement, ensuring secure, compliant, and reliable operations.

Job Responsibilities

• Define and drive the strategy and roadmap for enrollment verification capabilities within the Account Linking program.
• Lead end-to-end product delivery from discovery through launch and iteration, including requirements, user stories, and release readiness.
• Collaborate with Technology, Operations, Risk, Legal, Compliance, Marketing, and Data/Analytics partners to deliver secure and high-performing customer experiences.
• Establish and maintain KPI definitions, dashboards, and test-and-learn approaches for linking and verification outcomes.
• Maintain control routines and ensure releases have appropriate test evidence and documentation.
• Own KPI reporting, stakeholder readouts, and ongoing data quality.
• Lead incident triage and remediation prioritization to improve operational stability and monitoring.
• Translate customer, partner, and business needs into scalable API-based solutions and data integrations.
• Optimize verification outcomes and reduce friction through disciplined delivery and measurable results.
• Support profitable portfolio growth by driving continuous improvement and analytics-driven decision making.
• Communicate effectively with stakeholders across multiple functions and partner-facing teams.

Required Qualifications, Capabilities, and Skills

• 8+ years of relevant experience in credit card and/or payments product management (issuer, network, or consulting).
• Demonstrated expertise in digital customer journeys and conversion optimization, with strong attention to controls and risk.
• Proven ability to lead complex, cross-functional initiatives from discovery through launch and sustain performance post-launch.
• Strong analytics and performance measurement discipline, including KPI definition, funnel measurement, and test-and-learn methods.
• Experience partnering with engineering teams on API-based solutions and data integrations.
• Proficiency with Agile practices and tooling, including backlog management, story writing, and sprint ceremonies (JIRA familiarity).
• Excellent stakeholder management and communication skills.

Preferred Qualifications, Capabilities, and Skills

• Experience in card acquisition and partner-linked experiences.
• Advanced skills in dashboarding and performance reporting.
• Ability to translate data insights into actionable product decisions.
• Familiarity with operational stability and incident management.
• Strong orientation toward continuous optimization in complex stakeholder environments.
• Strategic mindset with a focus on measurable outcomes.
• Experience in controls, audit readiness, and delivery evidence.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.