Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Coordinator Location: Tulsa, Oklahoma Type: Direct Hire Compensation: $45,760.00 - $54,080.00 Contractor Work Model: Onsite – onsite

System One has partnered with a growing manufacturing organization in Tulsa, OK, to identify a Customer Service Coordinator to support its sales and operations teams. This position serves as a key point of contact between customers, sales, engineering, and production, ensuring accurate order processing and a high level of customer satisfaction throughout the order lifecycle.

Key Responsibilities

• Serve as the primary point of contact for customers regarding orders, product information, and related inquiries
• Process customer orders, including order entry, updates, and tracking through final delivery
• Review and verify order details for accuracy, including specifications, pricing, and delivery schedules
• Coordinate with engineering teams on technical requirements, custom product specifications, and special requests
• Communicate order status updates, lead times, and changes proactively to customers and internal stakeholders
• Assist the sales team with preparation of quotes, proposals, and supporting documentation
• Maintain accurate customer records and documentation within internal systems and databases
• Support resolution of customer concerns related to shipments, product issues, and billing discrepancies
• Collaborate with production, logistics, and operations teams to ensure timely and accurate delivery
• Identify opportunities to improve customer experience and streamline internal processes

Qualifications

• Bachelor’s degree preferred; equivalent professional experience will be considered
• Minimum of 2 years of experience in customer service, sales support, or order management, preferably within a manufacturing or industrial environment
• Strong communication and interpersonal skills with the ability to collaborate across multiple departments
• Excellent organizational skills and high attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook
• Experience working with ERP systems is preferred
• Ability to understand and communicate basic technical or manufacturing concepts; engineering or industrial experience is a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.