Care Coordinator

Job Description

Company Description Visiting Angels is a nationally recognized provider of non-medical in-home care, helping seniors and adults with special needs remain in their homes while maintaining independence and familiar routines. The organization customizes care plans to the unique needs of each client, offering support with daily activities such as light housekeeping, meal preparation, errands, shopping, and personal hygiene assistance. Caregivers are central to the mission, delivering compassionate and dependable care to seniors, people with disabilities, and individuals recovering from surgery. Visiting Angels also supports families by enabling more meaningful time with loved ones and providing peace of mind, especially for those managing long-distance caregiving.

Role Description The Care Coordinator is a full-time, on-site role based in Santa Barbara, CA. This role is responsible for coordinating in-home care services, including developing and updating care plans, matching caregivers with clients, and ensuring services align with each client’s needs and preferences. Day-to-day tasks include communicating with clients and family members, scheduling and confirming caregiver visits, addressing service inquiries or concerns, and maintaining accurate documentation in line with company policies. The Care Coordinator collaborates closely with caregivers and office staff to monitor client satisfaction, support quality of care, and respond promptly to changes in health, safety, or service requirements. This position also assists with intake assessments, follow-up calls, and ongoing case management to ensure continuity of care, on-call and community outreach.

Qualifications

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• Demonstrated skills in Care Coordination and Case Management for seniors or adults with special needs.
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• Knowledge of Home Care services, non-medical caregiving, and community-based support resources.
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• Strong Communication skills, including clear, empathetic interaction with clients, families, and caregivers.
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• Customer Service skills focused on responsiveness, problem-solving, and client satisfaction.
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• Ability to prioritize, organize schedules, and manage multiple cases in a fast-paced environment.
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• Proficiency with basic office software and electronic record-keeping systems.
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• Experience in home care, social services, or healthcare administration is preferred.
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• High school diploma or equivalent required; additional education in social work, healthcare, or related fields is a plus.
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• Commitment to non-discriminatory, person-centered care and maintaining client confidentiality.
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