Help Desk Technician

Job Title

Job Description Required Education: Associate's degree in computer science, information systems, management systems, information technology, or cybersecurity Preferred Education: Bachelor's degree in computer science, information systems, management systems, information technology, or cybersecurity Required Qualifications/Skills/Experience: Two years of experience in Information Technology and Customer Service Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks. Good analytical and logical reasoning skills to identify root causes of problems. Excellent verbal and written communication skills to explain complex technical concepts to non-technical users. Patience, empathy, and a focus on customer satisfaction. Ability to manage tasks, prioritize requests, and maintain detailed records. Ability to work under pressure and in a fast-paced environment. Job Duties: Providing technical assistance to users via phone, email, chat, or in-person. Actively monitoring and working on tickets submitted in the JIRA ticketing system. Installing, setting up, and configuring new hardware, software, and peripherals. Diagnosing and resolving hardware, software, and network issues for end-users. Documenting technical problems, resolutions, and user guides for future reference. Other duties as assigned.