Director, Global Digital Loss Prevention Operations

WHO YOU’LL WORK WITH

The Digital Loss Prevention (DLP) team are experts at identifying fraud, abuse, and systemic vulnerabilities that can result in financial loss for Nike. The team works collaboratively to deliver solutions that protect profit, reduce friction for consumers, and enable growth while delivering the best possible Nike experience. This role leads Global Digital Loss Prevention operations and vendor management and reports to the Sr. Director, Global Payments and Digital Loss Prevention, partnering closely with geography DLP teams across the enterprise.

WHO WE ARE LOOKING FOR

Nike is seeking an experienced and inspiring leader to help shape and advance the future of our global fraud and abuse strategy. This role requires a strong combination of fraud and abuse prevention expertise, people leadership, critical thinking, problem solving, and relationship-building skills to protect the brand and our consumers. The ideal candidate is a strategic, collaborative, and data-driven leader who thrives in complexity and brings a global mindset. This leader is passionate about the Nike brand and brings deep subject‑matter expertise to protect Nike from bad actors while minimizing friction for trusted consumers. You will apply tools, insights, and technology in thoughtful and innovative ways to mitigate fraud and abuse across the Nike digital ecosystem. This role requires relocation to the Portland, OR area. Qualifications include:

• Bachelor’s degree in Business, Cyber Security, Computer Science, Psychology or related field. Will accept any suitable combination of education, experience and training
• Minimum 5 years of experience in fraud and abuse mitigation. 8 years of experience in eCommerce industry (i.e. Amazon, Google, etc.). Global experience preferred.
• Expertise in digital payments tools, fraud tools, machine learning, AI, and digital transaction flows.
• Experience leading, coaching, and developing high‑performing teams.
• Experience defining, managing, and measuring KPIs to deliver outcomes.
• Experience managing multiple high‑impact, complex initiatives simultaneously.
• Experience creating risk assessments and mitigation plans for market expansion, new services, and technologies.
• Experience implementing solutions that drive automation, scalability, and operational efficiency.
• Experience developing internal and external policies to support comprehensive abuse prevention strategies.
• Ability to operate effectively in environments with ambiguity and change.
• Experience in statistical analysis, data mining, and tools such as SQL, Python, and R.
• Demonstrated ability to analyze complex business challenges, articulate implications, and develop strategies that keep Nike best‑in‑class.
• Strong leadership presence with the ability to influence across levels and functions.
• Proven history of leading and inspiring diverse teams to deliver strong results and high engagement.

WHAT YOU’LL WORK ON

In this critical role, you will define and evolve Nike’s Global Digital Loss Prevention strategy, operating model, tools, resources, and vendor partnerships to deliver best‑in‑class fraud and abuse prevention. You will partner closely with geography and cross‑functional teams to anticipate emerging risks, design scalable solutions, and protect Nike while enabling profitable growth and a seamless consumer experience.

• Identify gaps in current systems, policies, and strategies, and take action to mitigate emerging fraud and abuse risks.
• Streamline operational processes to drive efficiency, consistency, and value at scale.
• Oversee the full vendor lifecycle, including sourcing, onboarding, performance management, contract negotiation, and risk mitigation.
• Identify opportunities for automation that reduce manual effort and shift work toward higher‑value activities.
• Lead business requirements definition and partner with technology teams to ensure solutions deliver intended outcomes.
• Build strong partnerships with Digital Operations, HR, Finance, Legal, Digital Product, Geography DLP, Global Investigations, Cyber Defense, Retail Loss Prevention, and other cross‑functional teams to deliver integrated, omni‑channel protection strategies.
• Manage multiple initiatives to enhance and optimize fraud strategies, systems, tools, and processes.
• Ensure best practices are shared, scaled, and adopted across geographies and functions.
• Stay deeply connected to the fraud, abuse, and payments landscape, continuously evaluating new tools and approaches to strengthen Nike’s defenses.
• Partner with project teams to provide risk assessments, recommendations, and requirements that balance strong controls with consumer experience.
• Communicate clearly and consistently with senior leaders on performance metrics, key risks, solution plans, and readiness timelines.
• Shape the vision, direction, and culture of Nike Digital Loss Prevention by building a highly engaged team and strong talent pipeline.

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