Program Excellence Specialist

Program Excellence Specialist

The Program Excellence Specialist supports the adoption, utilization, and ongoing improvement of enterprise software platforms across the organization. Working in partnership with IT and designated program owners, this role ensures systems are effectively used, requirements are captured for expansion, and users are supported with onboarding and training. The Program Excellence Specialist plays a vital role in maximizing the value of enterprise tools while supporting process efficiency.

Essential Duties and Responsibilities:

• Support onboarding of new users to enterprise software platforms, providing basic training and documentation.
• Lead cross-functional discovery efforts with program owners and IT to define functional requirements, evaluate solution options, and recommend system enhancements aligned with organizational goals.
• Design and document workflows, and collaborate with Talent Development in creating training materials and program usage guides
• Track adoption and usage metrics.
• Evaluate and prioritize enhancement opportunities, recommending corrective actions, and influencing decision-making among stakeholders.
• Serve as the primary liaison between business units, IT, and external vendors, ensuring alignment on system roadmaps, service levels, and integration requirements.
• Assist in coordinating program upgrades, patches, or new feature rollouts.
• Drive process improvement initiatives across systems, conducting root-cause analysis, and guiding teams through change adoption.

Required Qualifications:

• Bachelor's degree in Business, IT, or related field preferred; equivalent experience acceptable.
• 0–3 years of experience in business analysis, program support, or system administration.
• Knowledge of Lean Six Sigma or PMP methodologies preferred.
• Strong communication and facilitation skills.
• Proficiency in MS Office and documentation tools; familiarity with enterprise software platforms.

Physical Demands:

The employee may be required to sit or stand for extended periods while working on a computer. Occasional lifting of office supplies or equipment, up to 25 pounds, may be required.

Work Environment:

The work environment is typically an office setting with regular use of computers and office equipment. Fast-paced, requiring adaptability to shifting priorities and tight deadlines.

Travel Requirements:

Minimal travel is required for this position, though travel to company offices or other sites may occur.

Equipment Used:

Personal computers, printers, copiers, and other standard office equipment. MS Office Suite, collaboration tools, and assigned enterprise systems.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities.

Benefits Offered:

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay
• Full Grant Tui on & Tui on Reimbursement