Patient and Customer Care Representative
$19 - $24 per hourGoodVets
GoodVets Patient And Customer Care Representative
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teamsand unparalleled service for today's pet parents.
The Opportunity:
As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.
What You'll Do :
- Deliver warm, empathetic, and professional customer care at every interaction.
- Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
- Feed, walk, bathe, and observe hospitalized or boarding patients.
- Safely restrain pets for exams, treatments, imaging, and procedures.
- Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
- Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
- Assist with medication dispensing and ensure precise patient documentation.
- Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
- Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
- Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.
Our Patient & Customer Care Representatives Have:
- Availability to work evenings and weekends
- One or more years' experience in a veterinary support role
- Demonstrated ability to provide patient care in emergency situations/under high pressure
- Comfort working in a fast-paced environment with multiple priorities
- Exposure to Veterinary Practice Management Systems in previous roles
- A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
- Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family wellplus flexible spending options and disability coverage
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's winsbig and small
Ready to take the next step in your career?
At GoodVets, you're not just a PCCR you're a vital part of redefining the veterinary experience.
Compensation Range $19 $24 USD
GoodVetsVacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Patient and Customer Care Representative in New York, NY vacancy
- A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely...SuggestedRemote workHome office
- Access Healthcare is seeking a Call Center Representative to handle inbound and outbound calls from patients, delivering high-quality customer service and accurate information. You will meet daily call volume targets, document patient interactions, and resolve inquiries...Suggested
- ...in New York to maintain third party and self-pay billing processes, ensuring accuracy and timeliness. You will coordinate between patients, the billing team, and clinicians to keep billing information current and correct. Responsibilities include recording guarantor details...Suggested
$23 - $23.5 per hour
Patient Accounts Billing Specialist ($3000 Sign on Bonus) **** Join Our Team and Receive... ...management. Job Title: Patient Accounts Representative, (in-person) Location: Eatontown, NJ... ...personal) Flexible Spending Accounts (Health Care & Dependent Care) Tax-Deferred 403B...SuggestedHourly payRelocation packageFlexible hours- ...make corrections in the electronic billing system and in Meditech. You will collaborate with Medical Records, Utilization Management, Patient Access, clinics, guarantors, and physicians to obtain required data. You will follow up on accounts promptly, document all billing...Suggested
- ...Hospital in Sullivan, IN is seeking a Full Time Clerical candidate to support patient accounting and billing operations. The role emphasizes accuracy, timely claims submission, and strong customer service in a busy hospital setting. Requires a high school diploma,...Full timeWork at office
- Vail Health is seeking a Customer Service Associate to support patient accounts in our Colorado hospital setting. In this role you will verify balances, take payments, process mail and refunds, and document all activity to ensure accurate records. You will handle calls,...
- ...technologists and staff in a fast-paced imaging environment. You will prepare rooms, assist with patient flow and mobility, and guide patients through their visit with safety and care at the forefront. The role offers hands-on patient care, opportunities for cross-training,...
- ...Title: Office Admin (Patient Care II)/ Patient Services Representative Location: White Plains, NY 10604 Duration: Approx. 6+ Months Shift: Monday... ...) Responsibilities: Provides a high level of customer service to patients, referral sources, and fellow...Full timeWork at officeMonday to FridayShift work
Jobrapido
New York, NY3 days ago - ...Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.Greets, instructs,...Part timeWork experience placementWork at officeShift workWeekend workAfternoon shiftWeekday work
Silver Cross Hospital
New York, NY5 days ago - REVCO Solutions Inc. is seeking a Patient Account Representative to support patients with accounts, balances, and related questions in a fast-paced healthcare call center. Ideal candidates show strong communication, empathy, and accuracy while handling insurance inquiries...
$23 per hour
...and Location Job Title: Medical Biller/Claims Processing - Patient Support Representative (Home-Based) Job Location: Minneapolis, Minnesota, United... ...skills to manage daily workload. Provide support to customer inquiries via phone, email, fax, or other communication channels...Hourly payFull timeContract workPart timeWork at officeImmediate startRemote workWork from homeWorldwideLifelancer Ltd
New York, NY3 days ago- Americare in Brooklyn, NY is seeking a Senior Patient Accounts Coordinator to lead the patient accounts team and ensure accurate claims processing and timely submission. You will work with Medicaid/Medicare processes and collaborate across departments to improve billing...
- Saint Luke’s Health System in Kansas City seeks a Patient Accounts Representative and Certified Coder to join our team. You will manage accounts receivable, perform coding support, and conduct charge reviews for the Physician Enterprise Central Billing Office. A CPC certification...Full timeWork at officeFlexible hours
- Aeroflow Health is seeking a Remote Customer Account Representative for Urology to support patients, physician offices, and insurance partners. You will manage high volumes of calls, verify information, coordinate with providers, and process orders for urology products....Remote job
- The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing... ...satisfaction. MAJOR AREAS OF FOCUS Customer Service Medical Billing... ...professional behavior and communication skills representative of VBRCM's commitment to superior customer...Work at officeRemote workWork from home
$22 - $24 per hour
Patient Account Specialist Location Remote w/ Equipment provided (must reside within Virginia) Schedule Monday-Friday, 8:00 AM-8:00 PM... ...and financial assistance options, and provide exceptional customer service while maintaining accurate documentation. Key Responsibilities...Contract workTemporary workRemote workMonday to Friday- Piedmont Healthcare is seeking a Medical Assistant to support patient care under supervision within a Georgia-based facility. The role involves both clinical tasks and front/back office duties to ensure smooth patient flow and care delivery. Ideal candidates will have...Work at office
- ...for Family Health is seeking a Dental Office Assistant to support dentists during clinical procedures and help create a welcoming patient experience in a busy Bronx practice. Responsibilities include room preparation, instrument processing, record keeping, and assisting...Work at office
- ...looking for a proactive, personable, and sales-focused Sales & Patient Coordinator to take ownership of their lead follow-up and appointment... ...coordination Medical reception Aesthetics or cosmetic clinics Customer service Healthcare administration Experience with an Electronic...Remote work
- ...attention to detail and some familiarity with medical terminology. This role includes general reception duties, such as greeting patients and directing them to clinical areas. If you have good typing skills and a passion for assisting others, this is a great opportunity...
WMH Alzheimer’s Support Group
New York, NY3 days ago - ...seeking a Medical Office Specialist to provide clinical and administrative support to physicians and surgeons. You will assist in patient care, manage vital signs, and perform phlebotomy and related procedures under supervision. Strong organizational skills and EMR...Work at office
$23 - $25 per hour
...seeking a detail‑oriented and experienced Patient Coordinator to support front‑end... ..., along with excellent communication and customer service skills. Key responsibilities Perform... ...eligibility and benefits, including managed care plans Collect co‑pays and provide patients...Hourly payContract workWork at office- Overview Join to apply for the Patient Service Representative role at RadNet Responsibilities: The very best in patient care. With decades of expertise, we are Leading Radiology... .... You Are Genuinely passionate about customer service and able to exercise sound judgement...Work at officeImmediate start
- ...provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health... ...a candidate to fill the role of Patient Service Representative . This is a full-time position at our Valencia's...Full timeWork at office
- ...Hawaii Time Zone Position Summary The Registration Representative serves as the first point of contact for patients, ensuring a positive experience through accurate... ...patient confidentiality and excellent customer service. Key Responsibilities Greet and register...Remote jobHourly payWork at officeImmediate startMonday to Friday
$20.34 per hour
Remote Job Summary Register and preregister patients that present to the Woman Health Center, Family Health Center and Bariatrics by conducting... ...appointments for tests and surgeries as needed per patient care. Accurately records the patient’s demographic / insurance...Hourly payWork experience placementWork at officeRemote work$18.75 per hour
Job Details Health Center Support Associates Temporary Patient Service Representative (Bilingual- Spanish/English) Bronx,NY Posted:9/22/2026 Job Description... ...to patients and families as they arrive at the health care facility. This role greets and registers patients and...Permanent employmentTemporary workCurrently hiringWork at officeMonday to Friday- Description We are looking for Patient Service Representative (PSR) to join our Tonawanda Pediatrics Team... ..., and the PSR provides high quality care to pediatric, adolescent, and young adult... ...will provide excellent customer service to patients and families in an...Work at office
- ...building the future of vein care—delivering compassionate, results... ...-driven care in a modern, patient-first environment. We proudly... ...patient-focused Patient Service Representative (PSR) to support front desk... ...What You’ll Bring Strong customer service and communication skills...Full timeTemporary workWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient and Customer Care Representative. Be the first to apply!
Related searches
- patient accounts representative New York, NY
- patient registration representative New York, NY
- patient access representative part time New York, NY
- patient access representative New York, NY
- patient care representative New York, NY
- patient care coordinator New York, NY
- patient care coordinator work from home New York, NY
- nursing unit secretary New York, NY
- part time medical secretary New York, NY
- unit secretary New York, NY