Account Services Coordinator, Wholesale Apparel

Job Description

Job Description

PREMIER BRANDS GROUP HOLDINGS

Iconic by Nature, Exceptional by Design

Premier Brands Group Holdings, A Global Leader in Apparel, Jewelry and Accessories Design

Driven by excellence and innovative talent, Premier Brands Group is a leading, global apparel group of iconic brands, offering a diverse portfolio in denim, women?s apparel, and jewelry.

Premier Brands Group is comprised of three distinct businesses that create top-tier brands for the discerning consumer. One Jeanswear Group designs and distributes a distinguished portfolio of branded and private label Jeanswear throughout North America.

An apparel industry leader for 30+ years, The Kasper Group has remained committed to excellence in offering iconic brands and relevant womenswear designs.

The Jewelry Group has a 20+ year legacy of developing, sourcing and selling elevated fashion jewelry pieces, with a design-centric point of view. Our legacy is rooted in our rich portfolio of the most covetable denim, apparel, jewelry and accessories brands in the world. Each respective group is Iconic by Nature and Exceptional by Design.

We are currently seeking an Account Services Coordinator:

• Responsible and accountable for managing the order management processes for a specific Business
• Collaborates with cross functional teams (sales, production, design, warehouse, imports)
• Focus on problem prevention and resolution
• Promotes teamwork

Order Management

• Ensures timely 24-48 hour and accurate order entry
• Establish checks and balances to ensure all orders are captured, processed and checked for accuracy
• Order allocations and fulfillment:
  • Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages, work with warehouse on routing requirements.
  • Daily management of order files daily to review all new orders processed and goods received
• EDI processing and managing EDI hold file, and EDI revisions
• Point of contact for our retail partners for shipping inquiries, order inquiries, extensions, corrections and maintenance.
• Review, update and retrieve information from external vendor/accounts portals as needed
• Ownership of order file throughout lifecycle of orders.
• Partners with sales to quickly resolve issues that prevent or delay the order management process

Teamwork

• Supports OJG business goals and objectives
• Ensures collaboration and communication between Account Services, sales and all cross functional teams
• Establishes priorities based on T&A Calendar
• Attends weekly CFT meetings as needed
• Assists team with workload for other business segments as needed
• Escalate issues to team leader on a timely basis

Reports and Disciplines

• Run /Review daily reports for order file accuracy and order fulfilment

• Unconfirmed, Open order, past cancel, confirmed not shipped

• Update and review with sales weekly open order with updates for problem preventing and problem solving
• Review Flash Report