Airline Lounge Food Supervisor

Premiere Airline Lounge Food Supervisor

Lufthansa Lounge | Boston Logan International Airport (BOS)

Full-Time Opportunity

Sodexo is seeking an experienced and service-oriented Premiere Airline Lounge Food Supervisor to join our team at the Lufthansa Lounge located within Boston Logan International Airport (BOS) .

In this leadership role, you will support daily foodservice operations, assist with team development, and help deliver an exceptional guest experience in a premium airport lounge environment.

Compensation & Schedule:

• Position Type: Full-Time
• Pay Rate: $26.00 per hour
  
• Pay Frequency: Weekly

Schedule Requirements:

• Flexible availability required
  
• Must be available to work mornings, evenings, weekends, holidays, and other shifts as business needs dictate
  

Benefits:

• Medical and Dental Benefits
  
• Paid Time Off (PTO)
  
• Holiday Pay
  
• Vacation Pay
  
• Sick Time
  
• Career Development and Advancement Opportunities
  
• Training and Professional Development Programs
  

Benefits are subject to plan terms, eligibility requirements, and company policies.

Essential Job Responsibilities:

Leadership & Team Support:

• Assist management in overseeing daily foodservice operations
• Coordinate and assign work activities for team members
• Support employee orientation, training, coaching, and development
• Monitor employee productivity and service standards
• Promote a positive, respectful, and inclusive work environment
• Provide direction and support to employees during daily operations
• Assist with scheduling, workflow management, and operational priorities

Guest Service Excellence:

• Help ensure an exceptional guest experience through premium hospitality standards
• Respond to guest concerns professionally and appropriately
• Support quality assurance initiatives related to food quality, presentation, cleanliness, and service
• Work collaboratively with management to improve operational efficiency and guest satisfaction

Safety, Compliance & Food Quality:

• Follow and support compliance with all food safety, sanitation, HACCP, and workplace safety requirements
• Participate in required food safety, allergy awareness, and operational training
• Report accidents, injuries, hazards, and incidents promptly
• Maintain compliance with company policies and applicable regulatory requirements
• Participate in safety meetings, training sessions, and hazard assessments

Additional Duties:

• Perform operational and supervisory responsibilities as assigned
• Serve as a working supervisor and assist with daily foodservice functions when needed
• Support management with opening, closing, and routine operational procedures

Minimum Qualifications:

• High school diploma, GED, or equivalent combination of education and experience preferred
• At least one (2-3) year of leadership, supervisory, or team lead experience in hospitality, foodservice, culinary operations, restaurants, hotels, airline lounges, catering, or related environments preferred
• Strong customer service, communication, and organizational skills
• Ability to coordinate staff and resources in a fast-paced environment
• Ability to effectively direct, coach, and support team members
• Basic computer proficiency
• Ability to work a flexible schedule based on operational needs

Preferred Qualifications:

• Experience in luxury hospitality, airline lounges, hotels, fine dining, country clubs, or upscale foodservice environments
• Foodservice, culinary, or hospitality leadership experience
• Experience working in high-volume customer service environments

Security & Employment Requirements:

• Must be legally authorized to work in the United States
• Employment is contingent upon successful completion of all required pre-employment screenings
• Must be able to obtain and maintain all required airport security credentials and badges
• Must successfully complete all applicable airport, airline, and Transportation Security Administration (TSA) background screening requirements as permitted by law

Physical Requirements:

• Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.
• Ability to stand and walk for extended periods
• Ability to bend, reach, stoop, push, and pull during the course of a shift
• Ability to lift up to 35 pounds frequently and up to 40 pounds occasionally
• Ability to work in a fast-paced hospitality environment

Work Environment:

• Primarily an indoor airport lounge environment
• May occasionally support special events or operational activities in other designated areas
• Schedule may include weekends, holidays, early mornings, evenings, and extended hours based on operational needs
• Moderate noise levels consistent with airport and hospitality environments

Equal Employment Opportunity:

Sodexo is committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.