Product Manager - CIAM

Responsibilities Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step‑up Embed risk-based decisioning and AI‑driven identity intelligence into authentication flows to dynamically balance security and customer friction Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls Enable omnichannel identity orchestration, ensuring identity signals persist and are leveraged consistently across customer journeys Own delivery outcomes and adoption, ensuring scalable implementation, operational readiness, and measurable business impact Establish enterprise authentication standards and governance, preventing future fragmentation and ensuring consistency across all channels and products Track and optimize core business KPIs, including authentication success rates, step‑up rates, fraud losses, customer friction, and conversion lift Key Skills, Competencies, and Experience 7+ years in product management, platform delivery, or identity/authentication/fraud domains Proven experience leading enterprise‑scale platform transformations, ideally CIAM or authentication modernization initiatives Strong expertise in modern authentication technologies (passkeys/FIDO2, biometrics, MFA, device intelligence, identity verification) Experience delivering risk‑based or adaptive authentication and integrating fraud/risk signals into customer journeys Deep understanding of CIAM principles, identity orchestration, and omnichannel customer journeys Experience driving OTP consolidation or authentication platform rationalization strongly preferred Expertise in Agile delivery (SAFe, Scrum, Kanban) at scale Strong executive communication skills, with ability to translate identity strategy into business outcomes Demonstrated ability to lead cross‑functional teams and influence without authority Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX improvement) Ability to balance security, customer experience, and operational efficiency in authentication design Experience with AI/analytics‑driven identity or fraud capabilities preferred Education Bachelor’s degree required; advanced degree preferred Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pay and Benefits The salary range for this position is $142,000 – $185,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. Benefits include medical, dental, vision coverage, retirement benefits, paid time off, maternity/paternity leave, flexible work arrangements, education reimbursement, and wellness programs. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Application Deadline 08/31/2026 #J-18808-Ljbffr Citizens