Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records Qualifications Read and analyze documents such as patient orders Effectively communicate with coworkers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Education & Experience High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training Computer entry Required Must meet any licensing requirements necessary for specific location Physical Demands: This employee must occasionally lift and/or move up to 50 pounds. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Lincare is an equal opportunity employer, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans #J-18808-Ljbffr