Collections Associate I

Pay : $19.00/hour + Pay increase after 12 months + Tenure bonuses (6-months & 12-months) The Role: The team at Sunbit is looking for a self‑motivated and ambitious Collections Associate for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please note: This position is in a Call Center, in office (non‑remote) environment. What You’ll own: Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer Submit regular reports on the status of unpaid accounts and any repayment progress Comply with all federal and state rules and regulations governing collections Requirements What You’ll Bring: Prior Call Center experience (both B2B and B2C experience is a plus) Strong communication and negotiation skills Patience and stress management Problem‑solving and critical thinking skills Friendly and helpful phone demeanor Basic technical troubleshooting skills Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Benefits: Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. #J-18808-Ljbffr Sunbit, Inc.