IT Technician

Job Description

Job Description

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break

Comprehensive benefits package including:

• Paid vacation time, sick time, and holidays
• Company-paid medical, dental, vision, life, and disability insurance
• 401k plan with match
• Wellness plan

Job Duties:

• Provide support to employees in person, by phone, and remotely. Troubleshoot hardware, software, and account issues
• Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers
• Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling
• Monitor servers and backups to keep company systems running and data protected
• Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra ID
• Administer Active Directory and the office domain, including user and group management and domain-joined devices
• Automate routine tasks with PowerShell and Bash scripts
• Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks
• Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center
• Keep systems secure and current through patching, endpoint protection, and license and asset tracking
• Create and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent
• Perform additional related duties, as assigned
  

Required Skills/Abilities:

• Working knowledge of Windows and common business software
• Hands-on experience installing, diagnosing, and replacing PC hardware components
• Experience supporting printers and peripherals, ideally label printers and barcode scanners
• Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment
• Experience with Active Directory and managing office domains
• Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID
• Scripting experience in PowerShell and/or Bash
• Understanding of IT security fundamentals, including patching, endpoint protection, and backups
• Understanding of how to read, create, and maintain thorough documentation
• Strong troubleshooting and problem-solving skills
• Clear, patient communication with employees of all technical levels
• Ability to prioritize multiple requests and work independently
• Willingness to learn new tools and technologies

Preferred Skills/Abilities:

• Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods
• Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center
• Experience administering and supporting Oracle NetSuite
• Familiarity with AI tools such as ChatGPT or Claude
• CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102

Education and Experience:

• High school diploma or equivalent
• Bachelor's degree in a related field preferred
• 1-3 years of experience in IT support, helpdesk, or a related technical field

Physical Demands:

• Must possess mobility to work in a standard warehouse setting
• Able to lift, carry, push, and pull materials and objects weighing up to 50lbs
• Able to stand or sit for the duration of the shift
• Able to bend, reach, stoop, kneel, and climb to perform work