General Manager

Triangle Dairy Queen is a uniquely built multi unit franchisee of Dairy Queen. We operate 5 Dairy Queen locations in the Triangle of North Carolina. We have high expectations and great team culture. Delivering World Class Fan Experiences is how we grow. If you start each day, looking to be awesome. You would be perfect for our team Job Description Operations Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Training Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices. Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each shift up for success. Business Planning Develop the restaurant’s business plan by working with the owner. Manage restaurant by analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, and ensuring that cash control/security procedures are followed. Prepare financial and sales forecasts and budgets, review financial reports regularly for variances, establish and monitor financial controls. Develop and implement strategies to increase average meal checks and frequency of Fan visits. Fan Service Ensure that Fan service in all areas meets or exceeds company standards. Establish standards for the management team and crew to handle customer concerns. Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Understands the importance of speed of service and resolve bottlenecks in work flow. Build relationships with return or preferred patrons. Team Member Leadership Accomplish store objectives by hiring, training, coaching and developing the store management team and hourly crew members to build a highly skilled and productive team. Ensure thorough training and new hire orientations take place; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations. Responsible for effective scheduling and ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members’ schedules and approve schedules completed by assistant managers to meet staffing requirements for different day parts and different seasonal demands, and to meet established labor goals. Role model and enforce policies and procedures. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency. Health and Safety Standards Must be ServSafe® certified or approved equivalent. Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Ensure that all health, safety and sanitation requirements are met in accordance with federal, state and local standards. Train and ensure understanding by store management and crew on how to react in the event of an emergency such as a workers compensation accident, a robbery, etc. Lead the response to such events. Store Marketing Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands. Qualifications Customer focus – strong hospitality and customer service skills, enjoys engaging with the customer. Trainer and coach – ability to be a strong trainer and coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other. Management skills – excellent track record of coaching and developing employees and effectively resolving employee relations issues. Ability to motivate and retain a strong team, and set a positive and upbeat store environment. Organization and goal focus – must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to set clear goals for the business and actively work to achieve and exceed these goals. Technical – proficiency with computers and with Point of Sale systems. Flexibility and adaptability – willingness to follow directions and a commitment to meet company standards in all you do. Integrity – does the right thing even when no one is looking, honest, earns trust of others. Communicate – be able to create consensus around communication and delivering information clearly and with expectations and accountability. Additional Information All your information will be kept confidential according to EEO guidelines. Job Location #J-18808-Ljbffr