Experience Concierge | Patient Experience
Memorial Health
Experience Concierge
Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations. Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.
High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.
Shift: 1st
Hours: 80 hours per pay
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Flexible Spending Account
Time Off: Vacation, Sick Leave, 11 Paid Holidays, Personal Day
Retirement: Ohio Public Employee Retirement System, Deferred Compensation
Other: Tuition Reimbursement, Kidzlink Daycare Center, Employee Recognition, Free Parking, Wellness Center, Competitive Salaries, Community/Family Atmosphere
Location: Approx. 25 minutes away from Dublin, OH. Approx. 30 minutes away from Hilliard, OH. Approx. 30 minutes away from Delaware, OH. Approx. 30 minutes away from Powell, OH.
Memorial Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Memorial Health will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact Memorial Health Human Resources at View phone number on click.appcast.io.
We look forward to seeing your application!
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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