Help Desk/Desktop Support Analyst

Robert Half

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity.

Responsibilities:
• Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity.
• Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform.
• Perform routine user account support, including password resets and unlocking accounts within Active Directory.
• Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems.
• Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns.
• Assist with multi-factor authentication issues and help users regain secure access to business applications.
• Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.• Experience or demonstrated ability in help desk, desktop support, or technical troubleshooting in a user-facing environment.
• Working knowledge of Active Directory, including basic account administration tasks.
• Familiarity with Microsoft Windows 10 and general desktop support practices.
• Understanding of service desk ticket handling, including documenting, prioritizing, and tracking requests.
• Ability to support users with patience, professionalism, and strong customer service skills.
• Exposure to Microsoft 365, Google Workspace, and multi-factor authentication tools.
• High school diploma or equivalent is required.
• CompTIA A+ or similar entry-level technical certifications are a plus.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk/Desktop Support Analyst in Philadelphia, PA vacancy

Desktop Support Analyst - Bilingual in French
...Desktop Support Analyst - Bilingual in FrenchContractJob DescriptionClient is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. The ideal candidate should have the ability to work creatively and analytically...
Suggested
Remote work
Night shift
American IT Staff
Philadelphia, PA
5 days ago
Entry Level IT Help Desk Technician
...MAJOR RESPONSIBILITIES AND DUTIES # Help Desk and User Support Answer inbound telephone and email desktop and systems support requests. Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite...
Suggested
Work experience placement
Work at office
Remote work
Intern U
Bryn Mawr, PA
5 days ago
Level 1 IT Support Technician
...IT Support Technician We're looking for a reliable, customer focused IT Support Technician... ...IT resource, assisting end users with desktop support, troubleshooting hardware and... ...Qualifications ~1 to 3 years of IT support or help desk experience ~ Strong Windows 10/11...
Suggested
Long term contract
Part time
Work at office
Remote work
Trick Dog Technology
Pennsauken, NJ
2 days ago
Technical Support Specialist-Police
$55k
...communications services; and supporting accountable, efficient and effective... .... This role provides desktop computing support to 6,500 Police... ...Relations: § Utilizing the service desk application, you will receive... ...Solicit customer feedback to help improve services. § Manages...
Suggested
Full time
Part time
Remote work
Shift work
Afternoon shift
City of Philadelphia
Philadelphia, PA
18 days ago
IT Specialist
...IT Specialist The IT Specialist manages and supports the organization's technology infrastructure, focusing on user support,... ...Key Responsibilities include but are not limited to: Help Desk & Desktop Support: Provide technical support via phone, email and in-person...
Suggested
Work at office
Local area
Remote work
Women Against Abuse
Philadelphia, PA
2 days ago
Senior Technology Support Analyst
...Europe, and the Middle East, is seeking a Senior Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature... ..., sharing knowledge, reviewing difficult issues, and helping improve support consistency.Coordinate effectively with...
Full time
Work at office
Local area
Remote work
Morgan Lewis
Philadelphia, PA
4 days ago
Senior IT Support Analyst
...patients with cancer. Overview The IT Support analyst will fill a critical role at in... ...systems/infrastructure: Laptops and desktops, hardware, printers, scanners and other... ...application incidents reported through the help desk ~ Perform or participate in analysis...
Work at office
Local area
Remote work
Flexible hours
Shift work
Iovance Biotherapeutics, Inc.
Philadelphia, PA
2 days ago
Desktop Support Technician (55998)
$49.4k - $55.8k
...00.00 Salary/year Position Overview The Desktop Support Technician at American Home Furniture provides... ...activity in the ticketing system, and helps ensure employees have the technology and... ...1-5 years of experience in an IT help desk, desktop support, or technical support...
Full time
Work at office
Local area
Remote work
American Furniture Rentals
Pennsauken, NJ
1 day ago
DTS Support Analyst I
...DTS Support Analyst I Job Summary: Tracks all customer service items to completion and evaluates customer service issues to determine... ...least two (2) years of experience providing EUD support, Service Desk support, or equivalent experience/knowledge. Ability to...
Temporary work
Remote work
Childrens Hospital of Philadelphia
Philadelphia, PA
2 days ago
Desktop Technician
...Job Description We are looking for a Desktop/Network Technician to support and strengthen enterprise network... ...resolutions within the ticketing system. Help maintain inventory of networking and... ...of networking, IT support, help desk, desktop support, or related technical...
Long term contract
Robert Half
Philadelphia, PA
10 days ago
Onsite IT Support Specialist (Desktop & End-User)
American Furniture Rentals is seeking a Desktop Support Technician to provide on-site IT help desk support at the Corporate Pennsauken office. You will troubleshoot hardware, software, network, printers, and mobile devices while delivering excellent service and maintaining...
Work at office
American Furniture Rentals
Pennsauken, NJ
1 day ago
Proprietary Trading Systems Support Analyst
Susquehanna International Group, LLP in Bala Cynwyd is seeking an Application Support Analyst for their Proprietary Trading Services team. The role involves daily support of trading systems, troubleshooting issues, and implementing system changes in both Windows and Linux...
Susquehanna International Group
Bala Cynwyd, PA
2 days ago
Product Support Analyst
$29 - $31 per hour
...everyone. Our company provides a supportive and inclusive community where... ...is seeking a Product Support Analyst to provide technical support... ...problem solver who enjoys helping people, can work independently... ...of experience in a Help Desk, Service Desk, Product Support...
Work at office
Local area
European Metal Recycling
Camden, NJ
5 days ago
URBN Network Operations Support Analyst
Role Summary URBN is seeking a Network Operations Support Analyst. We are looking for a driven, self-motivated candidate that will join the network operations team in managing, monitoring and servicing the users, infrastructure and applications that keep a large-scale global...
Hourly pay
Full time
Shift work
URBN
Abington, PA
4 days ago
Service Desk / Call Center Support / Help Desk / Technical Support
...Job Description Job Description Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round – Microsoft Teams |... ...Analyst to serve as the single point of contact for end-user support, providing exceptional customer service and technical assistance...
Full time
Contract work
Real Soft Inc
Philadelphia, PA
3 days ago
Service Desk Technician II
...Job Description Job Description The Support Technician II is responsible for providing... ...supporting incoming requests as needed to help maintain service levels. The technician is... ...resolution, and support day-to-day service desk operations. This position also plays a key...
Full time
Razor Technology
Conshohocken, PA
6 days ago
IT Service Desk Analyst
...industry best practices. Provides support services to employees with... ...information technology issues involving desktop, laptop or network services... ...: Field incoming service desk requests from end users via... ...post-resolution follow up on help requests. Update knowledge...
Full time
Work at office
Remote work
RennerBrown Staffing
Blue Bell, PA
22 days ago
IT Support Technician II MSP
...Job Description Job Description IT Support Technician II (MSP) – With Level 3 Exposure Location: Onsite Job Type: Full-Time About Waytek MSP Waytek MSP is a growing Managed Service Provider dedicated to delivering exceptional IT support and solutions...
Full time
Shift work
Waytek
Cherry Hill, NJ
11 days ago
Service Desk Tier 1 Technician
$24 - $28 per hour
...Position Overview The Service Desk Tier 1 Technician is the frontline support hero at PCH Technologies, resolving... ...not a "sit on the phone all day" help desk job. You will split your time... ...Primary) • Unbox, build, and image desktop and laptop hardware using...
Hourly pay
Full time
Work at office
Local area
Remote work
Monday to Friday
PCH Technologies
Pennsauken, NJ
20 days ago
Deskside and Remote IT Support Specialist
...opportunity for an onsite IT Support Specialist that is seeking a career... ..., and technical IT Support Desk Specialist to join our IT... ...configure, and maintain laptops, desktops, mobile devices, printers, and... ...articles, and end-user self-help guides. Assist in enforcing...
Full time
For contractors
Work at office
Local area
Remote work
MATERIAL HANDLING SUPPLY LLC
Merchantville, NJ
22 hours ago
Technical Analyst
...various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project... ...project needs. - Track action items, follow-ups, and decisions, and help ensure timely completion of assigned responsibilities and...
Minimum wage
Contract work
Temporary work
Work experience placement
For subcontractor
Local area
Remote work
MAXIMUS
Philadelphia, PA
4 days ago
Technical Analyst
This is a techno-functional role involving the administration and maintenance of SAP SuccessFactors instances and all related environments. Primary responsibilities of this position are to configure, maintain and optimize the SAP SuccessFactors computing infrastructure...
Work at office
The Center Staffing Services LLC
Philadelphia, PA
3 days ago
Technical Systems Analyst - Compensation | HR Tech | Experienced Hire
...Group is looking for a Technical Systems Analyst to join our HR Tech & Shared Services team... ...development team. You will manage and support all technical aspects of our compensation... ...presence in the market is broad, our trading desks are highly specialized, allowing for a...
Work at office
Susquehanna International Group
Bala Cynwyd, PA
2 days ago
Field Applications Specialist - Core Histology
$90k - $110k
...And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.At... ...will be responsible for providing in-field technical applications support for our current and “next generation” range of automated instrumentation...
Full time
Remote work
Work from home
Flexible hours
Night shift
Danaher Corporation
Philadelphia, PA
1 day ago
Service Desk Analyst: Tech Support & Quick Learner
...company located in Cherry Hill Township, NJ is seeking a Technical Support Specialist to provide assistance for computer systems, hardware,... ...should have a technical degree and experience in a service desk environment is a plus. Responsibilities include responding to queries...
vTech Solution
Cherry Hill, NJ
1 day ago
Remote IT Support Technician
...challenging and rewarding. In this role, you will deliver timely, dependable, and professional service to our clients while handling help desk support, proactive system maintenance, project assistance, and general technology consulting. The ideal candidate has strong problem-...
Full time
Work experience placement
Summer work
Live in
Work at office
Local area
Remote work
Visa sponsorship
Flexible hours
Night shift
GrabJobs
Philadelphia, PA
1 day ago
Helpdesk Analyst
...Job TitleMinimum skills and experience:• Minimum 2 years of experience working in a single point of contact help desk• Experience using Jira Service Management Helpdesk application• Experience using GroupLink's eHelpdesk platform• Experience using Genesys Cloud contact...
E-talentnetwork
Philadelphia, PA
3 days ago
Support Technician
$7.25 - $16 per hour
...Gaming Support TechDave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!Dave & Buster's offers an...
Local area
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Dave & Buster
Philadelphia, PA
5 days ago
Technical Support Specialist - Weekday Overnight - Government
$54k - $80k
...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have...
Contract work
Remote work
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Early shift
Weekday work
Relativity
Philadelphia, PA
1 day ago
IT Support Technician
...compassion, humility, quality service, and a supportive environment where professionals can make... .... This onsite role manages Tier 1 Help Desk tickets in Freshservice, resolves common... ...ticket lifecycle. Troubleshoot laptops, desktops, monitors, docking stations, printers, peripherals...
Part time
Work at office
Remote work
Worldwide
2 days per week
3 days per week
Jacob Stern & Sons, Inc. / Acme-Hardesty LLC
Blue Bell, PA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk/Desktop Support Analyst. Be the first to apply!