SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A government services provider is seeking a Call Center Operations Manager to oversee day-to-day call center functions in Columbus, Ohio. This role requires managing compliance with federal privacy standards and SLAs, improving operational efficiency, and training new staff. The ideal candidate will have a bachelor’s degree in a related field and extensive project management experience. Competitive compensation of $111,400-$150K is offered, along with comprehensive company benefits. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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