Dental Patient Coordinator

Job Description

Job Description

Patient Coordinator

Overview
Detail-oriented and patient-focused professional responsible for enhancing patient experience, and ensuring efficient coordination of care. Skilled in scheduling, insurance verification, and maintaining accurate dental records while supporting clinical and administrative teams.

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient front desk experience
• Schedule and confirm appointments to optimize provider productivity and patient flow 
• Verify insurance eligibility, benefits, and assist with claim submission and follow-ups
• Maintain accurate, confidential patient records ensuring compliance with privacy regulations
• Assist with processing payments, and follow up on outstanding balances 
• Assist with treatment plans, financial options, and post-care instructions to patients
• Coordinate between patients, providers, and team members for seamless care delivery
• Support daily operations 

Core Skills & Competencies

• Dentrix practice management software (scheduling, ledger, reporting)
• Dental insurance verification 
• Dental billing, collections
• Knowledge of Dental codes 
• Patient communication & customer service
• Scheduling optimization & multitasking
• Compliance & confidentiality (HIPAA standards)

Qualifications

• Experience in a dental office (preferred)
• Proficiency in Dentrix strongly preferred
• Strong organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to work efficiently in a fast-paced environment