Installation Technician

Job Description

Job Description

Vested Networks is a rapidly growing VoIP provider known for white-glove service, unbeatable partner support, and one of the highest-paying commission structures in the industry. We help every industry from Municipalities, Healthcare, Professional Services to Managed Service Providers (MSPs) and IT companies and all in between to deliver top-tier voice solutions—without the headaches.

POSITION SUMMARY

Vested Networks is currently seeking a motivated Installation Technician to join our team. As a key member of our organization, you will play a pivotal role in supporting our growing company. As an Installation Technician, you will be the first point of contact for our customers. You will provide technical support, troubleshoot network and VoIP issues, and ensure our customers have a seamless experience. This role offers opportunities for growth, hands-on technical experience, and exposure to advanced VoIP technologies.

ESSENTIAL JOB FUNCTIONS

Installation Technicians

• Installation and Maintenance: Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency.
• Networking: Base understanding of Routing/Switching with a capacity to learn on your feet. Handle onsite cabling for VoIP equipment when needed
• Technical Training: Participate in training for the implementation of network equipment, learning on how to implement new networking equipment, including but not limited to Mikrotik, to ensure a thorough understanding of the systems.
• Out of Town: Out of town installs, sometimes resulting in back to back weeks away.

Always returning by EOD Friday.

Customer Support

• Provide comprehensive training to customer office staff following successful system installation.
• Handle onsite cabling for VoIP equipment.
• Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions.
• On-Call Support (Optional): Participate in the on-call rotation, providing second-line support for technicians currently on call.
• Network Configuration: Assist with the configuration and maintenance of networks for customers using Vested Networks routers.

Collaboration and Improvement

• Collaborate with colleagues by sharing ideas and contributing to team discussions.
• Contribute to operational improvements at Vested Networks through proactive engagement and support.

WHO YOU ARE

• Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
• Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
• Competitive drive: Ability to deliver better value and quality than competitors.
• Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
• Extremely punctual and detail oriented, taking notes.
• Valid driver's license without restrictions.
• Excellent written and verbal communication skills.
• Organized and task oriented.
• Honest and places a high value on integrity.

REQUIREMENTS

• Driver's License (Required)
• Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting
• Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc.
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Ability to manage several projects simultaneously from design to implementation
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
• Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process.
• Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment

COMPENSATION & BENEFITS

• Starting at $20 hourly pay based on experience
• 401(k) with employer matching
• Health (medical), Vision & Dental insurance
• Supplemental insurance
• Paid Time Off

*Eligible for benefits per company policy after standard waiting period

SCHEDULE & LOCATION

• Full-time position
• Monday–Friday with afterhours
• Up to 90% travel
• Hours: 8:00 AM–5:00 PM
• On-site in Lewisville, TX 75057

We’re a rapidly growing VoIP provider with a reputation for delivering white-glove service, unbeatable partner support, and one of the highest-paying commission structures in the industry. We specialize in helping Managed Service Providers (MSPs) and IT companies offer top-tier voice solutions to their clients—without the headaches.If you’re an experienced technical professional with strong system, network, and VoIP expertise—and a passion for building stable, high-performing infrastructure—we want to talk to you.

Company Description

We’re a rapidly growing VoIP provider with a reputation for delivering white-glove service, unbeatable partner support, and one of the highest-paying commission structures in the industry. We specialize in helping Managed Service Providers (MSPs) and IT companies offer top-tier voice solutions to their clients—without the headaches.If you’re an experienced technical professional with strong system, network, and VoIP expertise—and a passion for building stable, high-performing infrastructure—we want to talk to you.