Customer Experience Banker - Findlay East - Ohio

Job Summary Customer Experience Banker Non NMLS Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Financial Concierge for our walk‑in customers, you are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, balancing daily, and providing exemplary customer service. Responsibilities Providing excellent customer service and effectively resolving customer issues. Understanding and educating customers on consumer deposit products. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk, and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation. Other duties as assigned. Basic Qualifications High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree. Preferred Qualifications 1 year or more in customer service in banking, financial services, or goal‑driven retail sales. Cash handling skills. Comfort with technology such as mobile services and online banking services. Work Arrangement Certain positions outside our branch network may be eligible for a flexible work arrangement combining in‑office and work from home. The specific arrangement will be determined by the hiring team. EEO Statement Huntington is an Equal Opportunity Employer. Tobacco‑Free Hiring Practice: see Huntington’s Career Web Site for details. #J-18808-Ljbffr 0101 The Huntington National Bank