Manager - Operations Strategy

• Execute and own revenue performance across a portfolio of student housing assets, ensuring pricing, occupancy, and revenue strategies align with broader financial and asset-level objectives.
• Develop, maintain, and continuously refine portfolio-level revenue, occupancy, and rate growth projections to support proactive decision-making.
• Implement asset-level pricing, concession, and leasing strategies to achieve revenue growth and occupancy targets.
• Apply differentiated approaches across assets, balancing rate growth and occupancy based on performance, seasonality, and local market conditions.
• Identify underperforming and outperforming assets, assessing portfolio-wide risks and upside opportunities, and take corrective action or escalate data-driven recommendations as appropriate.

• Validate property-level pricing against BI outputs, competitive data, field intelligence, and local market dynamics.
• Translate corporate and portfolio revenue strategies, outputs, and market intelligence into actionable pricing, concession, and leasing execution plans at the asset level.
• Review and approve floorplan-level pricing recommendations, ensuring alignment with market conditions, asset-specific leasing velocity, and portfolio revenue targets.

• Develop and maintain revenue and leasing forecasts at the property and portfolio levels, owning portfolio forecasting accuracy by integrating historical performance and real-time operational insights.
• Review and interpret revenue management reporting prepared by the Sr. Analyst, identifying variances and driving corrections or opportunities.
• Monitor and assess key performance indicators, including occupancy trends, leasing pace, rate realization, and revenue per bed.
• Identify variances, risks, and opportunities, driving tactical adjustments and ensuring forecasts remain aligned with strategic priorities and evolving market dynamics.
• Evaluate leasing velocity, demand trends, and pricing performance to inform tactical adjustments.
• Own the revenue, occupancy, and rate components of the annual property budget process in partnership with Operations and Asset Management.
• Present portfolio performance, pricing strategy, and forecast updates to University Partners leadership, Investment Partners and third-party management clients.

• Monitor competitive pricing, market conditions, and macro demand drivers at both the asset and portfolio levels to inform revenue decisions.
• Direct the use of internal KPIs and third-party data sources, including College House, Axiometrics, CoStar, and proprietary surveys, to benchmark portfolio performance and validate pricing decisions.
• Incorporate real-time leasing results and field intelligence into pricing, forecasting, and system decisions.
• Partner closely with Operations, Asset Management, Marketing, and Systems teams to understand property performance, campaign effectiveness, and demand impacts.

• Own the definition, tracking, and reporting of non-revenue operational KPIs across the portfolio, including reputation, maintenance service performance, and staffing.
• Monitor online reputation and resident satisfaction metrics, including review volume, ratings, response time, and sentiment, and partner with operations and marketing teams on corrective action plans.
• Track maintenance performance, including work order completion times, turn readiness, preventive maintenance compliance, and vendor performance, escalating trends that put occupancy or resident experience at risk.
• Own the daily, weekly, and monthly operational reporting package produced by the Sr. Analyst, ensuring leadership receives a single, accurate view of performance across revenue, staffing, maintenance, and reputation metrics.
• Ensure data integrity across operational reporting sources, reconciling discrepancies between systems and establishing consistent definitions for shared metrics.
• Translate operational data into recommendations that improve efficiency, resident experience, and property-level results.

• Oversee the Operations Strategy team, setting priorities, reviewing work product, and building analytical capability across the team.
• Delegate recurring analysis, reporting, and validation work while retaining ownership of accuracy, timeliness, and quality.
• Provide ongoing coaching, feedback, and performance management aligned with departmental goals.

• Perform other duties as assigned by the supervisor to support evolving revenue and operations initiatives and business needs.
• Travel periodically to conduct asset and market tours across the portfolio.
  
  
  
   

• Bachelor's degree from an accredited four-year college or university, preferably in business, finance, real estate, or analytics.
• 5+ years of experience in revenue management, property management, or leasing and marketing, with student housing or multifamily experience preferred.
• Detailed knowledge of student or multifamily housing.
• Highly detailed and the ability to manage a high volume of property level data with timeliness and precision.
• Experience leading, mentoring, or directly supervising analytical staff.
• Advanced Excel skills and working proficiency with BI and reporting tools (DOMO, Power BI, or similar).
• Strong written and verbal communication skills, with the ability to present findings and recommendations to senior leadership.

At University Partners, you will join a collaborative, growth-focused organization committed to delivering exceptional student housing experiences and strong operational performance. This role provides the opportunity to influence pricing, revenue, and operational strategies across a national portfolio while working alongside experienced leaders who value innovation, data-driven decision-making, and professional development.
If you are ready to turn insights into action, improve portfolio performance, and make a meaningful impact, University Partners offers an exciting place to grow your career.