Order Management Specialist

Caltrol Job Opportunity Why Join Caltrol? Build expertise in ERP systems, customer operations, and order fulfillment processes. Gain exposure to Sales, Operations, Finance, Manufacturing, and Supply Chain functions. Develop project coordination and process improvement skills. Learn from experienced industry professionals and subject matter experts. Explore long-term career opportunities in operations leadership, project management, and people leadership. Become part of an employee-owned company where your contributions directly impact our success. Hiring Range The hiring range for this position is $21.00 to $23.00 per hour. This is the pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. Our base pay is determined by internal equity and may vary by geographic region, skills, qualifications, experience, and position requirements. What You'll Do Enter, update, review, and maintain customer purchase orders via Caltrol's ERP system (IFS) and into external vendor business systems. Proactively maintain assigned open orders reports. Create and process RMA's (return material authorizations). Collaborate with customers and internal teams to ensure both customers' and Caltrol's requirements are met. Maintain a high level of accuracy and attention to detail across all tasks. Manage post-order activity to ensure a seamless customer experience. Deliver excellent customer service by providing a positive customer experience through task ownership, accountability, consistency, and timely follow-up. Back up for the receptionist as needed. What You'll Bring High school graduate or GED equivalent. At least one year in customer service or previous experience in an order management position. Strong verbal and written communication skills, with the ability to effectively interact with customers and internal teams. Proficient with Microsoft Office products. Flexibility to work overtime as needed to support business demands. Data entry experience in ERP systems is preferred but not required (We will train!) Some knowledge of manufacturing is a plus! What Growth Looks Like in This Role This role offers more than order management experience. You'll develop expertise in customer operations, ERP systems, supplier coordination, and cross-functional collaboration while working closely with Sales, Operations, Finance, and Manufacturing teams. As your skills grow, you'll have opportunities to take on increasingly complex responsibilities, support process improvement initiatives, mentor teammates, and pursue career advancement within Caltrol's operations organization. As an employee-owned company, we invest in the growth and success of our people because their success drives our collective success. ESOP - The Ownership Advantage Caltrol is proud to be a certified ESOP company, offering an Employee Stock Ownership Plan to reward our most valuable assets, our people. Caltrol's culture centers on ownership. Employees are given a license to act. They think and act like owners because they are owners. Caltrol is committed to setting our employee-owners up for success through training, an inclusive and supportive team-driven culture, and empowering them to consistently deliver exceptional customer experiences. We also value giving back to the communities we serve. Through both company and employee contributions, we support nonprofit organizations, educational institutions, and other local initiatives. Benefits Designed for You and Your Family We offer a comprehensive benefits package designed to support our employee-owners' overall health, financial future, and long-term success. Profit-sharing opportunities 401(k) with employer match Generous paid time off +10 paid holidays Medical, Dental, Vision all effective 1st day of the month after your hire date Free and unlimited virtual care access to a dedicated physician through AstroDoc HSA (with employer contribution) + a FSA Company-paid life insurance Company-paid short-term disability Wellness benefits, including gym and on-demand fitness discounts Pet insurance and a pet discount program because pets are part of the family Student loan repayment match program Tuition/education reimbursement Professional development opportunities because we believe in investing in greatness. Work Environment/Expected Hours This is an on-site, Monday-Friday, 40 hours-per-week standard office environment position with prolonged periods of sitting at a desk and working on a computer and a telephone. Occasional overtime may be required to meet business needs. An Industrial Automation Leader: Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson's global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners! Other Duties This job listing is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time based on business needs. Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe diversity and inclusion are critical to our success, and we actively recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available to candidates and employees with disabilities to ensure they can perform essential job functions effectively.